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I am not receiving emails on my computer. I receive them on…

Customer Question
I am not receiving...

I am not receiving emails on my computer. I receive them on my iPad. I have checked for two hours this morning with my server, Iprimus and nothing wrong there and they suggested I contact you.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

From my outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not as far as I know. I have Norton security. I am not very computer literate and I am old so it is difficult for me.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so thank you

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/14/2018
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,031
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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I am sorry to hear that you are having such trouble. I will try my best to help you out

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