Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

We bought a new Samsung t.v and we are having trouble

Customer Question
We bought a new...

We bought a new Samsung t.v and we are having trouble installing Amazon Prime

Technician's Assistant: What Samsung model do you have? And the Operating System (OS)?

Series 9

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

My email and current password ***** previous password

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Mostly on ipad

Technician's Assistant: What troubleshooting have you tried?

Just entering email and passwords

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am not sure if my existing password ***** ***** same as the one I used when I signed up for Amazon Prime

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/14/2018
Tech Support Specialist: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 2,582
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, pay-per-question, fee-based technical support site.

My name is ***** ***** I will help you now.

Are you able to login to your amazon account using your tablet or computer (not TV)?

NOTE: To reply to me, please type your message in the box below and click the button to send.

Ask Your Own Computer Question
Customer reply replied 4 months ago
We are currently trying to load our Amazon Prime account using our Samsung series 9 smart tv
Tech Support Specialist: technicalcat, Consultant replied 4 months ago

Yes, but please first log in to your account using a tablet or computer. This way you can check the account and verify the email and password. Let me know if you are able to do this.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a L135OU series smart TV. I just subscribed to Amazon
I have a L135OU series smart TV. I just subscribed to Amazon Prime Video. How do i bring the Apps screen up on the TV?i JUST SUBSCRIBED TO aMOZON pRIME vIDEO. hOW … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I am trying to bring up Amazon prim app for my tv on
I am trying to bring up Amazon prim app for my tv on internet. I does not like my sign on or password ***** I use for my regular prime account. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have renewed my prime membership.when does it start? I
i have renewed my prime membership.when does it start? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
718 satisfied customers
I'm trying to check on Amazon prime membership status
Hi I'm trying to check on Amazon prime membership status because I keep being billed for this and I don't recall of you and you then be Amazon prime so I need to cancel the membership and see if it's … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Trying to sign on to Amazon prime video. I enter a valid
Trying to sign on to Amazon prime video. I enter a valid Email address and PW. Results - "Unexpected error occurred during sign-in." Have re- entered the requested data three times with the same resul… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
We signed up for Prime in my name and my Amazon password.
We signed up for Prime in my name and my Amazon password. When I added my wife I did not use her Amazon password. I believe they should be the same! If so, how can we change either one? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Forgot password. Prime video. I pad. Tv is a new samsung
Forgot password JA: What exactly are you having trouble accessing? Customer: Prime video JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: I pad JA: Anything el… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I am locked out of my yahoo email and can not reset
I am locked out of my yahoo email and can not reset password … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I want to sign up for Amazon Prime Tv (currently have a
I want to sign up for Amazon Prime Tv (currently have a thirty day free period) and don't remember my password … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
Password has been by amazon prime membership please help. I
Password ***** been by amazon prime membership please help. … read more
Moses C
Moses C
Bsc
758 satisfied customers
Am I registered as a customer? I tried getting Amazon Prime
Am I registered as a customer? I tried getting Amazon Prime free for 3 months, but did not seem to be able to download. However, I have been deducted dollars 10,99 three times without getting anything… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
WHAT IS MY AMAZON PRIME NUMBER FOR MOVIES, HOW DO I GET MY
WHAT IS MY AMAZON PRIME NUMBER FOR MOVIES JA: What kind of computer do you have? Customer: HOW DO I GET MY AMAZON PRIME NUMBER FOR MOVIES JA: Have you installed any updates recently? Customer: WE CHAN… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have it on my I pad which I am using now.my iPad logs me
I have it on my I pad which I am using now.my iPad logs me into my email automatically without me typing in my password ***** I cannot get into my email on my e reader or phone, because I do not have … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My husband was watching a series and watched the first
My husband was watching a series and watched the first episode. It will not let him watch the second episode. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I recently purchased Firestick from Amazon and it was
I recently purchased Firestick from Amazon and it was delivered today. I understand there is an installation fee - how do I go about doing this? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I received a message that I had to create an new account
I received a message that I had to create an new account despite the fact I had one. I did not realize that my Online ID was my current Google email account. Now I have a new online account ID (rdsacs… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Hi. I have Amazon prime but every time I try to watch a second
Hi. I have Amazon prime but every time I try to watch a second episode of a series, or Mozart or transparent, I get a little bubble that says viewers watch prime for no additional costs. But I cannot … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Only with Amazon do I have problems signing in; they either
Only with Amazon do I have problems signing in; they either state password, email or combination! I never have this issue with others!… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x