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I can't write tonight or get pictures, or send pictures to…

Customer Question
I can't write tonight...

I can't write tonight or get pictures, or send pictures to my pictures to my FB. I need to have HP clear my computer for virusor what ever. HELP!!!

Technician's Assistant: When did you last update Facebook?

I don't think I ever did have one. I need clearing up.

Technician's Assistant: What have you tried so far with your Facebook?

Tires to get on and I get all the wrong stuff. I have to wait, and wait.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't think so, or maybe my mouse gets a cross when pointing and it scrolls don't and I am not even moving it.

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/14/2018
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,811
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. Is everything else working fine on your HP computer?
Please reply at the box below. Thank you,

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Customer reply replied 4 months ago
No, I need clearing the computer asap. I don't want a monthly trial, I need action now or I am thinking I am getting taken for a ride. I usally get answers right away.
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

Monthly trial support is only optional. This is a one-time support session per your request. Does your computer have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you,

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 4 months ago

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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