Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I don’t remember my password. Dell laptop. How do I find…

I don’t remember my...

I don’t remember my password

Technician's Assistant: What device or product does this involve?

Dell laptop

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

How do I find that out

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Dell? Have you installed any updates recently?

Yes. Windows

Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/14/2018
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. What type of password ***** ***** such as email password, computer's login password, Wi-Fi password, etc.?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Does your computer have Windows xp, vista, or 7, 8, 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Viet - Computer Tech and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Computer logon
Customer reply replied 4 months ago
Aol
Customer reply replied 4 months ago
Windows 10

Do you mean you are not able to open any program on your Dell Windows 10 laptop?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Do you have another working Windows computer?

Please reply at the box below. Thank you.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I can’t get passed the main page. Does my name but wants a pin
Customer reply replied 4 months ago
Now it looks like it is doing more updates
Customer reply replied 4 months ago
Normally I bypass pin

If you use the Sign-in options and select the Password ***** besides your name, does it also show an email address?

Ask Your Own Computer Question
Customer reply replied 4 months ago
No

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Sure
Customer reply replied 4 months ago
Just restarting mow

Solution #1:

  1. At the password ***** login screen, press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon at the bottom right of the computer's screen, then click on the option Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the Troubleshoot option.
  5. Then select the option Reset PC, and continue.
  6. When prompted, select the option "Removing everything" and "Just remove files.", and continue.

- Does that do anything? Please let me know. Thank you.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Will I lose files?

Yes. Do you have backup? What kind of files is it?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Can’t do that then. Will try other pins and go to Microsoft store. Tx

You would need to take out the hard drive, then plug it in another working computer via an external USB hard drive adapter, then you can get your files out first. I'm not sure if Microsoft store does that service, otherwise, you can try Best Buy or Staples, etc.

- Once that is done, you can use my solution to reset the computer. Another method to reset the computer:

Solution #2:

  1. At the password ***** login screen, click on the Ease of Access icon at the bottom; it looks like a timer icon.
  2. Click on the On-Screen Keyboard option.
  3. Click on the Shift key option at the left of the On-Screen Keyboard on the computer's screen.
  4. Click on the Power icon at the bottom right of the computer's screen, then click on the option Restart.
  5. When prompted, click on the Troubleshoot option.
  6. Then select the option Reset PC, and continue.
  7. When prompted, select the option "Removing everything" and "Just remove files.", and continue.

- In the future, I recommend to back up your files regularly, i.e., to an external USB hard drive. You never know if there will be something wrong with the computer.

Please let me know if there is still any issue later on. Thank you for your patience.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Tx

You're welcome.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.

Viet - Computer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
How do I unlock my Dell laptop since I forgot my sign in
How do I unlock my Dell laptop since I forgot my sign in password … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
Can't log on. Dell desktop. Don't know. The mouse froze at 3
the mouse froze at 3 today and can't get on since. the screes is asking for a password. Production core is the box which is asking for the password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
Bachelor's Degree
40,834 satisfied customers
I have an older Dell computer that I want to use again and
I have an older Dell computer that I want to use again and can't remember the password, can you help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm trying to log in to my HP laptop which I haven't done in
I'm trying to log in to my HP laptop which I haven't done in awhile. I can't remember my password ***** when I go to account.live to reset it it asks for my Microsoft account name (don't remember) or … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Haven't used Dell laptop for many months. Now I can't sigh
Haven't used Dell laptop for many months. Now I can't sigh in to my laptop. I can get my e-mail from my iPhone without password ***** I never turn it off. I want to use and synchronize the two but rig… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I apparently forgot my password. Dell laptop. Email address.
I apparently forgot my password JA: What device or product does this involve? Customer: Dell laptop. Email address***@******.*** JA: What's the model and Operating System (OS) of your Dell? Customer: … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I cannot remember my password to open my Lenova. I haven't
I cannot remember my password ***** open my Lenova. I haven't used it for a good while. I've tried 7 of my passwords.. will I be totally locked out if I keep trying. There is not a reset option. … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I accepted updates to my laptop and m. I accepted updates to
I accepted updates to my laptop and now it does not come on. … read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
How do I recover my wifi password. I don't remember. Nothing
How do I recover my wifi password JA: When did you last change your Wi-Fi password? Customer: I don't remember JA: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I don't remember my Apple ID. My general password is. I
I don't remember my Apple ID. My general password ********@******.*** … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I don't remember the password. Have tried Restart holding
I don't remember the password. Have tried Restart holding the Shift Key, then following instruction to open in safe mode. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Locked out of my Apple account tried everything nothing
Locked out of my Apple account tried everything nothing works. How do I reset it to get I'm? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Stuck on boot. How can I reset the password on Windows 7?
Stuck on boot. How can I reset the password ***** Windows 7? Pick up laptop from a yard sell dell precision 4500, Windows 7. They don't remember the password ***** restore it. Right now I have it on a… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
My optiplex GX520 will not turn on. There was a power outage
my optiplex GX520 will not turn on. There was a power outage today but I also hit the turn on button and now it will not turn on.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
i recently purchased a laptop online in facebook and come to
i recently purchased a laptop online in facebook and come to find out i need a password XXXXX the person no longer exists on facebook. i contacted dell and they said i had to do a ownership transfer p… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Support Specialist
Bachelor's Degree
40,834 satisfied customers
Have a Wireless router WRT310N & have lost my password. How
Have a Wireless router WRT310N & have lost my password. How can I either change or find? Am trying to link my iphone.… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
I have a Dimension E310 with Windows XP. Ive been having
I have a Dimension E310 with Windows XP. I've been having some problems with it & tried to do a System Restore but it will only go back about 3 months & that didn't fix anything. I've tried several ti… read more
e-Guru
e-Guru
Self Employed
Bachelor's Degree
96 satisfied customers
How do I open the back cover of the Dell laptop Inspiron ...
How do I open the back cover of the Dell laptop? Inspiron 2650. I am trying to get inside maybe find a little battery to remove for a minute blow the bios settings because I can not remember the bios … read more
Matthew A.
Matthew A.
Vocational, Technical or Trade Scho
42 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x