Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am getting ready to set up a new laptop and I am trying to…

Customer Question
I am getting ready...

I am getting ready to set up a new laptop and I am trying to find out all of my passwords so it will be easier to get it all switched over. How do I locate my microsoft password?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Dell, Windows 8

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

There have been automatic updates.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

. I just need to know how to start this process. I am going to call HP as soon as I get my passwords. I need to know how to transfer info from one machine to the other as well. I am technically illiterate..

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 4 months ago
I am going to have to postpone this until I find the cord for the HP.
Answered in 2 minutes by:
3/14/2018
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,803
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. When you startup your current computer and type in your password ***** the login screen, what do you see above the password *****? Do you see an email address or just a username? If you see an email address, then the password ***** you enter at startup is the same as your Microsoft account password. Please check and let me know

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

Ask Your Own Computer Question
Tech Support Specialist: GeekGal, Computer Support Specialist replied 4 months ago

That's fine. Just let me know when you are ready.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Need help with resetting admin password on a Dell ispiron
Hello, need help with resetting admin password ***** a Dell ispiron 15 … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am getting constant messages about upgrading or updating
I am getting constant messages about upgrading or updating my Windows 10. I keep postponing the process because I don't remember my Microsoft password. How do I find out what it is? … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I bouht a new HP computer with Windows 10 and loaded Turbo
I bouht a new HP computer with Windows 10 and loaded Turbo Tax 2016 on it. Then I copied the Turbo Tax 2015 program on my old Dell computer on to a CD-R. However. my new HP computer will not accept th… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
When I go to my e mail everything loads like normal when my
when I go to my e mail everything loads like normal when my email downloads , when I am reading the first one the screen goes blank and it is the juno headings at the top of the page and it says pub m… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Im locked out of my Windows 8 Dell Inspiron. I CAN NOT remember
I'm locked out of my Windows 8 Dell Inspiron. I CAN NOT remember my password. AND the computer is not connected to wifi.… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
Ineed the hdd password XXXXX a dell inspiron 5520 service tag
Ineed the hdd password XXXXX a dell inspiron 5520 service tag HDJYDS1. It reads system disable 24D8D9A51c93AA9B tried everything would greatly appreciate your help!… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I am transferring from Windows XP to Windows 8. . . . .I put
I am transferring from Windows XP to Windows 8. . . . .I put Belking transfer disc in old computor (Windows XP), it downloaded just fine. I put CD in Windows 8, and no screen came up to tell me what t… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I have a dell inspirion 1525 laptop. I left my usb cable plugged
I have a dell inspirion 1525 laptop. I left my usb cable plugged in from my IPhone and turned my computer off. when I came back I turned my computer on and the USB cable was still plugged in. I now ju… read more
Mr. Clark
Mr. Clark
IT Director
Bachelor\u0027s Degree
75 satisfied customers
how to bypass and reset bios on a505-6005 satalite laptop
how to bypass and reset bios on a505-6005 satalite laptop ,had password XXXXX on bios forgot it ,machine starts goes right to bios password how can I reset bios password XXXXX elimanate it.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I just transfered info from my old Dell Laptop (XP) to my new
I just transfered info from my old Dell Laptop (XP) to my new Toshiba laptop (7), using an Ativa MS Vista transfer cable. I can see the data on my new computer - but as soon as I close the all my old … read more
Jim Clark
Jim Clark
Web Developer/Database Designer
Bachelor\u0027s Degree
273 satisfied customers
I am in the process of upgrading to Windows 7. I have been
I am in the process of upgrading to Windows 7. I have been using Outlook Express for many years, and now must switch to a different e-mail program. So far, it sounds like Thunderbird may be the best c… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
how do i turn on the wlan switch on my laptop it somehow
how do i turn on the wlan switch on my laptop? it somehow got switched off...obviously, I am a geek illiterate… read more
Paul E
Paul E
Computer Engineer
Bachelor\u0027s Degree
115 satisfied customers
How do I make a photocopy with my new HP Photosmart C4680 printer
How do I make a photocopy with my new HP Photosmart C4680 printer? A "COPY" button/switch is nowhere to be found on the machine, and the users' guide leaflet says nothing whatsoever about how to go ab… read more
CompuTech
CompuTech
Software Engineer
Bachelor's Degree
184 satisfied customers
I bought a used Dell Latitude D630 and its locked,Im running
I bought a used Dell Latitude D630 and it's locked,I'm running out of resources have tried reboot F12 and F2 but I keep getting a box telling me this computer system #BXQMYD1 IS PROTECTED BY password … read more
Josh H.
Josh H.
IT Manager
Bachelor\u0027s Degree
182 satisfied customers
Ive had to scrap my Dell computer and bought a new HP. I
I've had to scrap my Dell computer and bought a new HP. I bought a Mxafee protection package and it is installed on my scrapped out DEll computer. How do I change it to my new HP???… read more
Bryan
Bryan
IT Consultant
10,911 satisfied customers
I have an HP Officejet G Series and the Fax stopped working.
I have an HP Officejet G Series and the Fax stopped working. It is plugged in to the phone line. Nothing has changed. It just won't send or receive faxes. The copy part works fine. Linda… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Ihave an hp640faxmachine and would like to know if it is possible
Ihave an hp640faxmachine and would like to know if it is possible to retrieve a copy of my last fax that I sent? please help.… read more
Joshua C.
Joshua C.
Technical Service Representative
High School or GED
201 satisfied customers
how do or do i need a copyright to transfer downloaded ...
how do or do i need a copyright to transfer downloaded music on my computer to a cdr Optional Information: OS: Windows 2000… read more
Ryan
Ryan
Analyst II
Bachelor's Degree
1,852 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x