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Whoever cleaned your computer didn't set your printer back up. This usually happens if you take it somewhere as opposed to on-site work. I can send you a link to the driver software for download, or I can remote in to your computer and call you and complete this work for you. If the printer is wireless, the remote is a much better and easier option. Just let me know how you'd like to proceed.
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Yes , it is guaranteed. If you'd like, you can request remote through the system. If you aren't able to do that, I can soon send you an offer.
Here is a link to the driver download. Make sure to select your windows version (operating system) and then download and install the driver. Let me know if you get it working this way.