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The computer is telling me to contact an 1 844 number or…

The computer is telling...

The computer is telling me to contact an 1 844 number or Microsoft will disable my computer. Is this legit?

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Not sure where do I find that

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It has happened a couple of weeks ago. They say not to shut down the computer or all our info will be compromised, credit card etc. I have not called the number they said too worried that it was a hoax.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of. On this laptop the new Windows does not have a easy to find "my computer" That is where I go on my laptop to find that info. Where due i go on the update dated Windows 8 t find this. I did not update min laptop because i figured something would get lost.

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Answered in 1 minute by:
3/14/2018
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,491
Experience: Over 15 years experience as a computer technician.
Verified

Hi, my name is ***** ***** I'll be happy to help you with this!

These pop-up messages are NOT legitimate. This is a scam that is going around right now where you will encounter a message saying that your computer has been hacked or you have a virus or something along those lines and that you need to call a number to have the problem fixed. The whole thing just a ploy to get money from you.

The way it works is that small tech companies will pay third-party advertisers to insert their phone numbers into these pop up messages. So what you're actually seeing is a carefully crafted advertisement. If you called the number you'd talk to someone (probably with a foreign accent) who will ask to connect to your computer and then will try to sell you on some kind of support services you don't actually need.

Sometimes these companies will claim to be Microsoft or HP or some other well known company. This is always a lie. Microsoft has released a statement saying they never contact customers directly about computer issues and that all contact must first be initiated by the customer.

If you receive these messages in the future, simply close them out.

You should be able to close the messages out by following these steps:

1. Hold Ctrl+Alt+Delete on your keyboard and then select Task Manager from the menu that comes up.

2. In the list of running programs, find the name of your browser (Chrome, Firefox, Internet Explorer, whatever you use), click on it to highlight it, and then click the End Task button in the bottom right corner.

That should close the message out 99% of the time.

If it won't let you close it out, then you can just hold down the power button on your computer for 5 to 10 seconds to do a hard shutdown. Once you restart your computer the message should be gone.

If you have any other questions on this, just let me know and I'll be happy to answer them for you.

NOTE: If you have no further questions, please use the rating box at the top of the page to rate the answer at least 3 STARS or better so that I receive credit for assisting you. Just click to rate.

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Are you still with me? Did you have any other questions on this?

If not, please just use the rating box at the top of the page to rate the answer 3 STARS or better to close out our chat session for today.

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Customer reply replied 4 months ago
Hi, thanks for your answer. I have done the task manager before, just wanted to confirm that this was bogus. Thanks

No problem, happy to help!

Please just use the rating box at the top of the page to rate the answer 3 STARS or better to close out the chat session. Just click your rating and then click the Submit button.

ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,491
Experience: Over 15 years experience as a computer technician.
Verified
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