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I am ready for you to remote access. 0427 424 933

Customer Question
I am ready for you to remote access. 0427 424 933
Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
I also request that you remove the pin no that I have sone how created. New phone lol.
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 21 minutes by:
3/13/2018
Tech Support Specialist: David L, Systems Engineer replied 4 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

If you are ready for the remote assistance session you requested, I can access your laptop/desktop computer, then work with you to login to Gmail to change your picture which should sync to your phone.

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Tech Support Specialist: David L, Systems Engineer replied 4 months ago

I have also recently responded in your original question thread.

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Customer reply replied 4 months ago
Ok ready when you are
Customer reply replied 4 months ago
What do I do now.
Customer reply replied 4 months ago
What's happening. Am I supposed to do anything.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

I just posted this respond in your original question thread:

Please click the following link to open the remote assistance web page:

click here

Then click the I Agree button near the bottom of the web page to download

the remote assistance program. Select Run if prompted and if not prompted

then double click the Elsinore file in your downloads folder to start the

remote assistance session.
If you are prompted with a message "can't be opened because it is from an

unidentified developer" then to run the program hold down the Control key

and click the Elsinore application icon (the program should also be located

in your Downloads folder if you need to locate it). From the contextual menu

choose Open. A popup will appear asking you to confirm this action. Once you

confirm the program will run and the remote session will start.

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Customer reply replied 4 months ago
The click here is not blue and is not working.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Here is the link again:

click here

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Customer reply replied 4 months ago
Thanks have downloaded acrobat reader and elsinor but it's grey not black in acrobat.
Customer reply replied 4 months ago
Have downloaded it again still grey.
Customer reply replied 4 months ago
Hello David what's happening
Customer reply replied 4 months ago
Also I'm on my phone not a computer.
Customer reply replied 4 months ago
Hello when is something going to happen. I know I'm.not your only client but I'm.going to be busy again soon.
Customer reply replied 4 months ago
Hello I have been waiting 45 minutes. What's happening.
Customer reply replied 4 months ago
Looks like I'm going to have to try again tomorrow. I am on my Samsung Android A3 phone.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Hello,

When would you be available for the remote session today?

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Customer reply replied 4 months ago
Now and for the next 2 hours.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Hello - sorry for the delay. If you are still available I will post the links to start the remote session.

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Customer reply replied 4 months ago
Yep ready and waiting.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Ok great, just a moment while I get the remote session ready....

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Customer reply replied 4 months ago
I have tried to download Elsinor in Adobe again but it's still grey
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Please click the following link to open the remote assistance web page:

click here

Then click the I Agree button near the bottom of the web page to download

the remote assistance program. Select Run if prompted and if not prompted

then double click the Elsinore file in your downloads folder to start the

remote assistance session.
If you are prompted with a message "can't be opened because it is from an

unidentified developer" then to run the program hold down the Control key

and click the Elsinore application icon (the program should also be located

in your Downloads folder if you need to locate it). From the contextual menu

choose Open. A popup will appear asking you to confirm this action. Once you

confirm the program will run and the remote session will start.

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Customer reply replied 4 months ago
Won't open with exe or jnl extensions
Customer reply replied 4 months ago
I'm on my phone so don't have a control key to hold down.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Oh, ok. In order for it to work you need to open the programs on your computer.

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Customer reply replied 4 months ago
On my phone have tried to open it and it won't open
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Please try downloading and running the program on your computer.

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Customer reply replied 4 months ago
PHONE
I have tried numerous times and it not working. Will try again
Pop up asks me.to open tap open file it takes me to my downloads tap on Elsinor and it won't open.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Yes, I understand - that is because it is not designed to run on a phone, only on a computer. Do you have a computer available that I can connect to remotely?

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Customer reply replied 4 months ago
but it's not mine and won't have my contact details on it. So won't be able to remove donut from my phone contact.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

I understand however I found a simpler way to change the account picture - when the picture is changed in Gmail on a computer, the same picture is also changed on your mobile phone. So if I can connect to a computer and then you login to the Gmail account on that computer, I can get into the settings and change the picture and when the phone syncs with Gmail, the new picture will appear on the phone as well.

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Customer reply replied 4 months ago
Ok setting it up.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Ok

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Customer reply replied 4 months ago
Hi David. A friend called in and he was able to get the Donut removed. Thanks for your patience through all this.
Regards
Noelene.
Tech Support Specialist: David L, Systems Engineer replied 4 months ago

Glad I could help and thanks for letting me know!

Best regards,

David.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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