Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I always upload last years tax to the next year to prevent…

Customer Question
I always upload last...

I always upload last years tax to the next year to prevent errors and speed return. I filed with you in 2016 and have the file in my computer why con't we use it?

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP, Windjows 7,Home Prem.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have only put in incom so far.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I like the idea of uploading last years tax so we do not forget anything.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 10 minutes by:
3/13/2018
Tech Support Specialist: Robert M., Consultant replied 4 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,434
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Hi, I'm Robert and I'll be helping you with your computer question. All I ask in return is that you please give me a 5 star excellent rating.

Ask Your Own Computer Question
Tech Support Specialist: Robert M., Consultant replied 4 months ago

what program are you using ?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I used different computer for 2016 I cannot transfer the
I used different computer for 2016 I cannot transfer the file to my new computer for 2027 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have been utilizing your turbo tax system since 2005 and
I have been utilizing your turbo tax system since 2005 and never had any problems. Just in the process today of completing my 2017 tax. … read more
Robert M.
Robert M.
Consultant
9,434 satisfied customers
I cant view my 2016 tax return. Turbo tax e file. Samsung
i can log into the 2016 return but not bring up the return itself … read more
Robert M.
Robert M.
Consultant
9,434 satisfied customers
I am attempting to load my 2016 tax file to save as a PDF
I am attempting to load my 2016 tax file to save as a PDF which I failed to do last year and I'm unable to have the file recognized by Turbo Tax … read more
Robert M.
Robert M.
Consultant
9,434 satisfied customers
Turbotax deluxe on windows 7. Entered all my 2016 info
turbotax deluxe on windows 7. Entered all my 2016 info months ago but never filed because I had a question. Returned to it last week and when I ran turbotax it asked if I wanted to check for updates. … read more
Robert M.
Robert M.
Consultant
9,434 satisfied customers
HP Envy and windows 10. I had tech upgrade it in Nov and now
I am Craig Bartels, HP Envy and windows 10. I had tech upgrade it in Nov and now I can't find my 2017 Turbo Tax return. Can I get that return from you guys? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I want to switch my income tax from 1040now to turbo tax. I
I want to switch my income tax from 1040now to turbo tax. I only have one email address. I file taxes for my daughter single EZ return & then I want to be able to file our joint account 1040. I want t… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need help with transferring 2016 tax data from my laptop
I need help with transferring 2016 tax data from my laptop to my desk top. I have years through 2014 on the desk top with 2015 and 2016 on the laptop … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Two days ago my husband went back to the computer to finish
Two days ago my husband went back to the computer to finish our taxes. There was a message saying that we had filed our reports and that I had a ridiculous amount coming to me . Obviously wrong The ta… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Well, the 2016 Home & Bussiness CD I am using does not allow
Well, the 2016 Home & Bussiness CD I am using does not allow me to copy last year's info...the file, as is every file, is greyed out and not available on the drop-down menu when it tells me to "find l… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Started 2016 taxes on computer in Oregon home we have second
started 2016 taxes on computer in Oregon home we have second home in Arizona where in other years taxes were done. Needed some of the info from 2015 to complete 2016 return. We are now in Arizona and … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My 2015 return has not imported to my 2016 return. can I
my 2015 return has not imported to my 2016 return. can I import it mannually … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have completed most of my 2016 income tax return but need
I have completed most of my 2016 income tax return but need to change my marital status from single to married. Your system won … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have installed turbotax 2016 and I am trying to load my
I have installed turbotax 2016 and I am trying to load my information from 2015 to start a new tax form. I click on the link and nothing happens. I have completed my registration. Is there a step I am… read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I have a new computer and loaded 2015 tax software and my
I have a new computer and loaded 2015 tax software and my tax file. The old computer used windows Xperia my new one is windows 7. For some reason when I start a new return I can't pull the information… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have been using turbotax for many years. I purchased a new
I have been using turbotax for many years. I purchased a new computer after the 2015 filing season. I have the 2016 on this one. I do returns for relatives and friends,some of which need adjusting for… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
About a week ago I used Home and Business to do my own taxes.
About a week ago I used Home and Business to do my own taxes. Now I want to do my in-laws's taxes. I have purchased a separate Deluxe Program for their taxes. When I tried to install it on my computer… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I up graded to vista home preium from windows XP. How can I ...
I up graded to vista home preium from windows XP. How can I get the files out of old windows that contain my tax returns for 2007 that are in turbo tax?… read more
CompGeek
CompGeek
Bachelor's Degree
34 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x