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I'm trying to download my Word. Hp -Pavilon Word. How doI…

Customer Question
I'm trying to download...

I'm trying to download my Word

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp -Pavilon Word

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

How doI find that out

Technician's Assistant: The Laptop Technician will be able to walk you through that. What have you tried so far with your Pavilion? Have you installed any updates recently?

I worked with a specialist and he took over my computer. Then my programs got erased.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I believe that is it.

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/13/2018
Tech Support Specialist: Robert M., Consultant replied 4 months ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,434
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

Hi, I'm Robert and I'll be helping you with your computer question. All I ask in return is that you please give me a 5 star excellent rating.

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Customer reply replied 4 months ago
Thank you
Tech Support Specialist: Robert M., Consultant replied 4 months ago

if you already purchased or leased it

go to this link

https://www.office.com/?auth=1

and sign in with the ms account that is linked to it

there will be an "install office" button on the top right

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Tech Support Specialist: Robert M., Consultant replied 4 months ago

on the other hand if you have a product key rather than a 365 lease you would have to enter the product key at this page

https://setup.office.com/?ms.officeurl=setup

and sign in with or create a ms ID so it will be linked in the future and you wont need the key

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Tech Support Specialist: Robert M., Consultant replied 4 months ago

or if you have not purchased or leased it or dont know any of that information

you can download a trial version from this page

https://products.office.com/en-us/try

and you have a month to get that information from whomever sold it to you in the first place. and you can put it in at any time to turn the trial version into a full paid version

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Customer reply replied 4 months ago
I am a nonprofit agency (501c3) and I purchased the program from Techsoup and am having trouble accessing it.
Tech Support Specialist: Robert M., Consultant replied 4 months ago

hold on. i think they have a special arrangement and you might have to deal with them directly to get the download

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Tech Support Specialist: Robert M., Consultant replied 4 months ago

try logging in on this page

https://www.techsoup.org/products/office-standard--LS-48332--

or you can try calling them 1-***-***-****

or using the form on this page to get ahold of them

https://www.techsoup.org/about-us/contact-us

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