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After I tried a download install my lenovo ideapad 110 15ish…

After I tried a...

After I tried a download install my lenovo ideapad 110 15ish keyboard and touchpad stopped working

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

Windows 10 lenovo 110 ideapad 15ish

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Restore, install drivers, thatt failed

Technician's Assistant: What's the brand and model of your computer?

Are u a real persons, I answer that

Technician's Assistant: Yes, I'm a bot. I make the process of talking to the Computer Expert more efficient and affordable by asking basic questions. What have you tried so far with your computer?

Restore, install drivers which both failed

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Answered in 1 minute by:
3/13/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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go to start menu > search cmd and right click on it and choose run as administrator
copy this command in and press enter dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17

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Customer reply replied 4 months ago
its processing...at 10%

ok, once its done restart and test

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now

be back in a about 20 minutes

if its not fixed we can do remote session

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Customer reply replied 4 months ago
ok
Customer reply replied 4 months ago
Done and restarted but did not fix issues

go here to connect me; https://tinyurl.com/yaksb35a
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
alright
Customer reply replied 4 months ago
I'm back .... still not working after BIO download

go to same link to connect me again

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Customer reply replied 4 months ago
ok, 1 min
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