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I need help with my HP. When I turn it on I get a first

I need help with...

I need help with my HP . When I turn it on I get a first message that says, ( preparing automatic repair) then, after a long while I get another message that says (Diagnosing your PC) then after another long while I get another message that says (automatic repair couldn’t repair your pc) please help know what I should do to get my computer to work again.

Technician's Assistant: What HP product do you have?

Desk top

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Pavilion 23 windows 7

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

I can’t do anything with it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My computer is pretty much frozen.

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Answered in 27 minutes by:
3/13/2018
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,500
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.

Lets try a hard reboot first please> Sometimes this is caused by a glitch in the firmware and can be resolved by a forced reboot, if it is a glitch then your computer will work normally again.

Try these steps please> Press and hold the power button down for 60 seconds. Then try powering on normally by pressing the power button for a couple of seconds.

Let me know if any changes occur.

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,500
Experience: Computer Technician
Verified
Randy Computer Tech and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
No changes acured.
  1. Try this please, power off the computer.
  2. Then press the power button to power back on and immediately Press F8 and hold until your system boots into Windows Advanced Boot Options.
  3. Select Repair your Computer.
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Customer reply replied 4 months ago
I’m still holding down the f8 button and nothing is happening.
Customer reply replied 4 months ago
The same message came up again (preparing automatic repair)

okay, power off again and then power back on and hit F11 repeatedly as soon as the computer powers on, see if you can get to the Advanced Startup Options menu.

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Customer reply replied 4 months ago
Nothing, same previous message

okay, do you have a repair or start up disc?

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Customer reply replied 4 months ago
I don’t think so, don’t know what that is.
Customer reply replied 4 months ago
Do I still have to click on, “secure remote assistance”?And by doing this is it another 39$?
Customer reply replied 4 months ago
Are we still connected?
Do you o have another computer that we can use to create the recovery media?
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Customer reply replied 4 months ago
No I don’t
Okay, unfortunately that is the only option to do this today. The only other option to get it working again will be to order a recovery disc.
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Customer reply replied 4 months ago
where do I get this recovery disc?
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Customer reply replied 4 months ago
With this happening to my desktop will I lose everything I had saved to my computer?

yes, the only way to save your files is to get a local computer shop to remove the hard drive and get the files off for you.

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