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Tried to skype with family, but could not get audio to them.

Tried to skype with...

Tried to skype with family, but could not get audio to them

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

Have no idea. I am not very good at this

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Tried to do a test call, but could only do sound, no video

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Answered in 2 minutes by:
3/13/2018
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

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What operating system do u use?

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Customer reply replied 4 months ago
Microdoft

Windows 7,8 or 10?

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Customer reply replied 4 months ago
Windows 10

Do u use a laptop or a desktop?

PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified
PC_Wizzard and 87 other Computer Specialists are ready to help you
Ask your own question now

Please CLICK HERE and open/run the file called Elsinore Screenconnect

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We can use TeamViewer as well if you struggle with the link above

Download from link below and open TeamViewer and provide me with the ID and password ***** the screen

https://download.teamviewer.com/download/TeamViewerQS.exe

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Customer reply replied 4 months ago
Desktop

DId you CLICK HERE and open/run the file called Elsinore Screenconnect?

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Customer reply replied 4 months ago
Not yet. I am trying to figure out why we are doing this on my phone and not on my computer

O sorry about that

Yes we need to do this on your PC

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Customer reply replied 4 months ago
Tell me how we get back to that

You can go to www.teamviewer.com on your PC and then scroll down and download QuickSupport

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Customer reply replied 4 months ago
Ok

Ones you downloaded Teamviewer QuickSupport please open it and provide me with the ID and password ***** the screen.

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Did you download TeamViewer?

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Customer reply replied 4 months ago
I don’ trust this process. Got a malware warning when I went to the site. I will solve this some other way. You need to reverse the two $5.00 charges on my card

I can assure you this is legit

Here's the link to my profile

https://www.justanswer.com/computer/expert-wernerwizzard/

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Customer reply replied 4 months ago
No thanks

Ok no problem

I will request a refund for you now.

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Customer reply replied 4 months ago
Thank you
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