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It is my Samsung phone. Cannot sign into my goggle acct. I…

It is my Samsung...

It is my Samsung phone. Cannot sign into my goggle acct.

Technician's Assistant: When were you last able to use your Samsung phone?

I can use the phone, just not Google.

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

My problem is I cannot remember my password ***** I first started with google. Will a reset help?

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Answered in 5 minutes by:
3/13/2018
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
Verified

Hello and welcome! I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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I see you were speaking with the automated system. I understand you have a problem with your Google password. I would like to try and have you reset it. Have you already tried this step or would you like some instructions to resetting your Google password?

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Customer reply replied 4 months ago
how to reset my google password ***** my phone
Customer reply replied 4 months ago
no
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

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click on this link https://myaccount.google.com/intro/signinoptions/password?hl=en-US and go thru the reset instructions on the page

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You will need to put your email in and clcik sign in and then forgot password

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Customer reply replied 4 months ago
Ok. My password ***** changed. My email for this is***@******.***
Customer reply replied 4 months ago
$39 too much

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Did you get your password *****?

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You requested remote session. I rejected it because I thought you may have requested by mistake

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Do you want remote session?

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified
Fran and 87 other Computer Specialists are ready to help you
Ask your own question now

Ok lets get the password *****

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Do you remember any of your last passwords?

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Ok what is the phone number on the account please

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Customer reply replied 4 months ago
My password ***** accepted. Please do not charge me $39. It is fixed without using your expert service

Ok you requested the remote session. I tried to stop it. did you use the link I sent you? for the password *****?

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you'll need to call JA customer service
1(###) ###-####to ask for a refund.

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Customer reply replied 4 months ago
Thank you
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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