Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Someting popped up on my computer that microsoft was

Customer Question
Someting popped up on...

Someting popped up on my computer that microsoft was updating 10. when i called they tried to sell me a fx for 198,00. is this a scam?

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I have put in microsoft 10 and i use aol.i have a dell computer

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About 2 weeks. it keeps popping up thati shud it

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/13/2018
Tech Support Specialist: Chris L., Support Specialist replied 4 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Ask Your Own Computer Question
Tech Support Specialist: Chris L., Support Specialist replied 4 months ago

This is absolutely a scam, it is very well known and we see this type of tech support scam often. No legitimate company would ever contact you this way. Your computer does not report its status to anyone. Usually what will happen is once you are in contact with them they will lie to you about issues that your computer does not have such as it is being hacked or has viruses. They will then attempt to charge you many hundreds of dollars to fix the fake issues. You likely have some malware that is on the computer causing the pop up. Download and install the free version of this program: https://www.malwarebytes.com/ run the program and delete any threats it finds.
My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Computer expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Is MS247 Solution a legitimate company or a scam. HP
Today Microsoft made changes. I have read that MS247 is a scam. I have made no changes. … read more
Moses C
Moses C
Bsc
764 satisfied customers
Ive tried to report a possible Microsoft hack. I filled out
Ive tried to report a possible Microsoft hack. I filled out information on computer but I cant get past the "prove you're a human" part. 30 times last nite and I started it up again this morning, to n… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I believe I got scammed, an outfit called Protectera got
I believe I got scammed, an outfit called Protectera got 299.00 from me to free my computer up it first came from a(###) ###-####I called and they said I had 13000 some virus's I have a case number **… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I got a pop up from Microsoft saying I had a virus. Idk.
I got a pop up from Microsoft saying I had a virus … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I just got this computer 2 days ago and I have a pop up I
I just got this computer 2 days ago and I have a pop up I can not get rid of … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I received an alert on my laptop that an infection was
I received an alert on my laptop that an infection was detected and my computer is locked up. The error message is JavaScript Alert http//192.241.152.90. Is this real or a scam and what should I do? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I just received on my computer (not this on) from Microsoft
I just received on my computer (not this on) from Microsoft saying my computer is hacked and infected by a virus or spyware, and that I should call 1-***-***-****. Is this for real, or is this a scam.… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I'm getting a message to callthat spy ware is sending bank,j
I'm getting a message to call(###) ###-####that spy ware is sending bank,j credit card, Facebook and will be shut down if I don't call. Is this a legitimate call I should make? … read more
Chris L.
Chris L.
Support Specialist
5,765 satisfied customers
Is Microsoft selling warrantees for Windows 10 softwaer,
Is Microsoft selling warrantees for Windows 10 softwaer … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Playing with computer late last night. computer locked up
playing with computer late last night. computer locked up with message from microsoft saying I have been hacked and to call a tel no now. did same. got big spiel about hacking and being vulnerable to … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I have had a pop up screen with a voice track show up on my
I have had a pop up screen with a voice track show up on my computer in the last several weeks claiming to be Microsoft and that my computer is infected with a virus Zeus and that my computer will be locked out if I do not contact them at(###) ###-####to resolve the issue. Is this a real request by Microsoft? Richard H … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
An "alert" from Microsoft about an attack on my computer
An "alert" from Microsoft about an attack on my computer popped up and when I contacted the number that was supposed to be Microsoft they wanted to sell me antiviral and spyware programs because the w… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
OVER A WEEK AGO i GOT A POPUP COVERING THE SCREEN SAYING
oVER A WEEK AGO i GOT A POPUP COVERING THE SCREEN SAYING THERE WAS SOMETING WRONG W/MY COMPUTER. tO CALL MICROSOFT … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
What looks like a pop up from Microsoft that says I have a
what looks like a pop up from Microsoft that says I have a Zesus virus and to call a 1-800 number to talk to a service rep. Last time I called that person tried to sell me some protection plan which I… read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I received a message that I was infected with zeus and
I received a message that I was infected with zeus and Trojan and that micorsoft was going to lock my computer. Call this number. it was for pc tech support and they tried to sell me stuff. are they c… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I am getting messages from Microsoft about my computer being
I am getting messages from Microsoft about my computer being infected. Is this a scam, I just got this computer. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I am having trouble with my computer. I may have picked up
I am having trouble with my computer. I may have picked up a virus . I am getting pop up screens that say my computer is going to crash. I also get a pop up screen that says there is an object error .… read more
Jeremy
Jeremy
1,344 satisfied customers
I loaded Windos 7 and I am trying to get the laptop to use
I loaded Windos 7 and I am trying to get the laptop to use an external TV monitor for a webnar and it will not display. When I hit the lcd key it does not hold and goes right back to the laptop screen… read more
James Dwyer
James Dwyer
Senior Technical Advisor/Owner
Associate Degree
99 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x