Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

The laptop will not turn on. The start button lights up for…

Customer Question
The laptop will not...

The laptop will not turn on. The start button lights up for 15-20 seconds and goes dark. The screen never brightens or turns on.

Technician's Assistant: What Operating System (OS) are you running on your laptop?

Windows 10

Technician's Assistant: Have you tried rebooting from a DVD or flash drive?

No

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
3/13/2018
Tech Support Specialist: Shefin, Computer Support Specialist replied 4 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,597
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please remove the AC Adapter from the computer.

Press and hold the power button for a minute.

Then, release the power button and wait for two minutes.

After that, press the power button to start the computer and check if the issue persists.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
Ask Your Own Computer Question
Customer reply replied 4 months ago
Didn't work.
Tech Support Specialist: Shefin, Computer Support Specialist replied 4 months ago

Hi,

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.

Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)

Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).

Normally power on the notebook.

If the unit does not power on, remove the ac adapter and insert the battery into the system.

Plug the ac adapter back into the system, the battery charging indicator light will light up.

Thank you.

Customer/p>
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,597
6,597 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My laptop powers up, and starts to boot up, but the screen
hi, my laptop powers up, and starts to boot up, but the screen goes dark. The background lights are on, but the monitor is blank. Help. :) … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I have aToshiba satellite S955-S5373 purchased in 2013...
I have aToshiba satellite S955-S5373 purchased in 2013... Operating Windows 8. Following a routine Windows update I followed the instructions to restart and it doesn't... thevTosba leadin nnovation sc… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Hi, After I installed a new HD and winXP pro, and was coming
Hi, After I installed a new HD and winXP pro, and was coming to the end of the build-out, my daughter dropped the Gateway MX8739 laptop and destroyed the screen. I found a new screen for ~$150, but th… read more
Erik B.
Erik B.
Network Engineer
Associate Degree
4,134 satisfied customers
My computer screen goes dark. To restart I have to press the
My computer screen goes dark. To restart I have to press the power button. I was getting a "data execution prevention" alert at the being of this problem. Now the screen just goes dark. John… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
Monitor stays on showing the no signal rectangle when computer
Monitor stays on showing the "no signal" rectangle when computer is resting. The on off switch has never worked. The monitor always went dark before. I want it dark in my bedroom. HELP! I found power … read more
Mike D - Computer/Electronics
Mike D - Computer/Electronics
IT Manager
High School or GED
117 satisfied customers
I just replaced the screen on my Compaq F500 because the old
I just replaced the screen on my Compaq F500 because the old one was crack and oh so Picasso. The new screen is very very dark. I can barely see the images. Is there a setting or adjustment or somethi… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
My laptop when I turn it on thescreen is really dark, I cant
My laptop when I turn it on thescreen is really dark, I can't see to lighten it is there another way to lighten my screen?… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,252 satisfied customers
I have gateway laptop aprox. 5 yrs old. The screen is now black
I have gateway laptop aprox. 5 yrs old. The screen is now black although I can at times faintly see some letters. Did I accidentally hit a setting or is it worse than that? Ron… read more
Nitasha
Nitasha
Master's Degree
74 satisfied customers
I have a new Gateway laptop. Its screen continually goes
I have a new Gateway laptop. It's screen continually goes dark and I loose everything. How can I get to the "start button", and have it stay on? vera-jim @comcast.net… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I am working on an Advent 7113 which has a screen backlight
I am working on an Advent 7113 which has a screen backlight problem. On booting the lappie the backlight comes on just long enough to enter BIOS and a few seconds later the backlight goes off. An exte… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
i have a toshiba l335d-s7901. I turned it off for four days
i have a toshiba l335d-s7901. I turned it off for four days and left the area and came back. when i pushed the power button the power light came on but the screen never did. Not even a glimpse of ligh… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
I have HP laptop. Since recently, the screen is very dim and
I have HP laptop. Since recently, the screen is very dim and the icons are not visible properly. I understand that the lighting in the screen is not working. The computer is working properly, but, the… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
i have a compaq presario c727us the screen wont work properly
i have a compaq presario c727us the screen wont work properly its black but if u shine alight on it you can kind of see the screen can you help ?… read more
Amit - The Real Computer Expert
Amit - The Real Computer Expert
Master of Philosophy
786 satisfied customers
I have the Toshiba M45-S331 went to turn it on and i get power
I have the Toshiba M45-S331 went to turn it on and i get power but i do not get no HDD light activity Ican hear the fans Will not boot to BIOS i get no screen. just woundering if this is a easy fix or… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
My flatscreen computer monitor will not stay lit so that i
My flatscreen computer monitor will not stay lit so that i can see the info displayed on the screen. I turn it on it lights up I see the info momentarily then it goes dark. Help!… read more
JoeRossi
JoeRossi
Systems Engineer
Vocational, Technical or Trade Scho
30 satisfied customers
i have a toshiba satellite A215-S4747 OS windows vista premium...i
i have a toshiba satellite A215-S4747 OS windows vista premium...i had been able to use my laptop for a while then my screen just stoped turning on..the power light comes on,the plug light comes on an… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
Help!!! My neighbor asked me to format his HP Pavilion ...
Help!!! My neighbor asked me to format his HP Pavilion 4200 laptop. I inserted the xp cd and when prompted, chose to format the partition. While it was formatting I fell asleep for an 1 1/2. Upon waki… read more
Matt
Matt
14 satisfied customers
I cannot get screensaver to operate correctly. I have a new ...
I cannot get screensaver to operate correctly. I have a new computer and always had a wireless mouse and keyboard even on my last computer and do not think i had any problem. Screesaver is set correct… read more
Peter
Peter
CEO
Bachelor's Degree
248 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x