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This answer was rated:

I just had my computer restored I don't know if that's what…

I just had my...

I just had my computer restored I don't know if that's what its called but my favorites bar is gone please help I have a hard time getting around I need my computer please help me

Technician's Assistant: What device or product does this involve?

My computer I am not computer smart so I don't know what you want me to say

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP laptop OS I don't know

Technician's Assistant: What HP model do you have?

Does notebook mean something

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No just hit the favorites star and there was nothing then they asked me if I wanted to export my favorites from I am sorry I cant remember export from who I told you I don't know computer talk I nervous

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Answered in 2 minutes by:
3/13/2018
technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 2,612
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, pay-per-question, fee-based technical support site.

My name is ***** ***** I will help you now.

I can help you to show where the favorites bar is, but you may have to re-enter your favorites if you didn't back them up before the restore. Will this be acceptable to you?

NOTE: To reply to me, please type your message in the box below and click the button to send.

technicalcat
technicalcat, Consultant
Category: Computer
Satisfied Customers: 2,612
Experience: 20 years experience. B.S. Computer Science
Verified
technicalcat and 87 other Computer Specialists are ready to help you
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Customer reply replied 5 months ago
I have over fifty favorites I lost them once before I cant remember how I got them back

Please send me your contact number, and then follow the instructions below to connect remotely.

This will not work on your phone or tablet, so please put those aside at this time.

Please click on the following link (with your computer), then follow the instructions to remotely connect. For best results use internet explorer or edge to follow this link. If you are using a MAC, then do not click on this link , and instead reply to me for further instruction.

CLICK HERE

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It looks like you are having trouble connecting remotely.

Please send your contact phone number for further assistance. Thank You.

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Customer reply replied 5 months ago
My phone no 6

Your number didn't come through. Please retype and send again.

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technicalcat
technicalcat
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