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Forget password can’t log on. Dell laptop Inspiron 1501.

Customer Question
Forget password *****’t log...

Forget password *****’t log on

Technician's Assistant: What device or product does this involve?

Dell laptop Inspiron 1501

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

Windows 7 professional

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Nothing much except press curl alt and delete

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That’s it

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/13/2018
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

which password ***** you facing a trouble with..windows logon password ***** email password ***** something else

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Customer reply replied 4 months ago
Windows log on
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

i am sorry but unfortunately if a windows 7 logon password ***** ***** then there are minimal chances of retrieving it

let me know how many user accounts are there on the computer

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Customer reply replied 4 months ago
I think 2
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

are you chatting with me from the same computer

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Customer reply replied 4 months ago
No I am not,on my cellphone
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

on the windows logon screen do you see 2 user account pictures or just one

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Customer reply replied 4 months ago
Don’t want to switch thanks
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

if you get a remote assistance service popup, you may choose to ignore as its an optional service and the popup is generated automatically by the website and not me

i will continue to assist you on chat

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Customer reply replied 4 months ago
Ok waiting
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

on the windows logon screen do you see 2 user account pictures or just one

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Customer reply replied 4 months ago
I am waiting.
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

can you confirm if you have 2 user accounts on windows logon screen or one

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Customer reply replied 4 months ago
Are you there?
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

it seems you are not getting my response

let me know how many user accounts do you see on windows logon screen

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Customer reply replied 4 months ago
are you there?
Tech Support Specialist: Michelle, Computer Support Specialist replied 4 months ago

i will opt out as you are not getting my response

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 4 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,925
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** there are a few ways to get that password ***** for your computer.

First we want to try the way without a disk by going through safe mode.

Bypass Windows 7 Logon Password ***** Safe Mode

You can change Windows 7 password ***** safe mode in following steps:

Step 1: Press F8 before the Windows 7 loading screen.

Step 2: Choose a Windows 7 safe mode option—"Safe Mode with Command Prompt"→Press "Enter" next.

Step 3: Type net user and press Enter, all accounts on the Windows 7 PC will be displayed.

Step 4: Type your locked user account with a new password ***** the command prompt, for example, "Happy 123456" means your new password ***** net user "Happy".

Step 5: After restart your computer, you now can log to your PC with the new password *****

Follow that for me but remember, it is a timing trick. We may need to try a few times. Then follow the rest of the article.

If you end up needing a disk, dont worry, we can create or buy one to reset that password.

https://www.lostwindowspassword.com/bypass-windows-7-password.html

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

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