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I'm setting up a new computer and I can't sign into

Customer Question
I'm setting up a...

I'm setting up a new computer and I can't sign into Microsoft. I did put in a password ***** prompted and it says wrong sign in or Password

Technician's Assistant: What device or product does this involve?

H-P windows 10

Technician's Assistant: What Microsoft model do you have?

I don't know. I belive I went with the windows 10 as that is what this has

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

This is a new notebook setting up

Technician's Assistant: What's the brand/model of your laptop?

H-P

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No

Submitted: 5 months ago.Category: Computer
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Answered in 1 minute by:
3/13/2018
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 5 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,016
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your login. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 5 months ago

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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