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I can't play videos in Chrome. HP ,t know Microsoft. Reset…

I can't play videos...

I can't play videos in Chrome

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP don,t know Microsoft

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Reset to earlier time , deleted cache, cookies, History, turned off accelerator, turned on acceleerator, updated flash, deleted flash, checked javascript allowed.

Technician's Assistant: What's your objective for this JavaScript project?

Play videos in fox news and EAGLES

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Answered in 6 minutes by:
3/13/2018
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 209
Experience: Network Engineer
Verified

Hello,

Thank you for your question today. My name is ***** ***** I am happy to assist.

What I would suggest first is to un-install Chrome completely from the PC.

You can do this by:

  1. On your computer, close all Chrome windows and tabs.
  2. Click the Start menu Settings.
  3. Click Apps.
  4. Under "Apps & features," find and click Google Chrome.
  5. Click Uninstall.
  6. Confirm by clicking Uninstall.
  7. To delete your profile information, like bookmarks and history, check "Also delete your browsing data."
  8. Click Uninstall.
    (These are instructions for Windows 10, please let me know if you are using a different operating system like Windows 7 or WIndows 8)

    Next Restart the computer. Or do a full shutdown.

Then, Download a new updated version of Chrome:
https://www.google.com/chrome/

Now, go ahead and try playing a video. Please try videos on more than one website, to verify that it is happening on all websites, and not just one.

If you would like we can start a remote session and I can assist with this process if you do not feel comfortable doing it yourself.

Please let me know if you have any further questions or need any clarity.

If this helps, please rate me 5 stars!

Thanks,
Jamie

Ask Your Own Computer Question
Customer reply replied 4 months ago
I'll try it

Sounds good, let me know if you run into any problems, or need instructions for a different Windows Operating system version (Ex: Windows 7, Windows 8)

-Jamie

Ask Your Own Computer Question

Hello, did you need any further assistance with this? Let me know if you do.

Thanks,
Jamie

Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 209
Experience: Network Engineer
Verified
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