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I have an ACER aspire E5-575G. I keep getting notices from…

I have an ACER aspire...
I have an ACER aspire E5-575G. I keep getting notices from "Bytefence" that I have threats and from a Driver Support that I have harmful things in my computer. The computer at times is difficult, the bluetooth keeps turning off, the mouse is erratic, etc. I hesitate to download these, but I find that they are already, along with such things a Norton, in the computer and I didn't download them knowingly.
Can you help?
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Answered in 1 minute by:
3/13/2018
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

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What operating system do u use?

PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,070
Experience: Server, networking, desktop questions welcome.
Verified
PC_Wizzard and 87 other Computer Specialists are ready to help you
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Customer reply replied 4 months ago
thanks

Please CLICK HERE and open/run the file called Elsinore Screenconnect

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Customer reply replied 4 months ago
Is everything alright? The screen just keeps circling dots and says restarting

Yes sorry, it's taking some time, it will reboot.

It's removing all the Malware it detected.

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Customer reply replied 4 months ago
Ok, just wanted to be sure. Thanks

Hi

Did the PC reboot?

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Customer reply replied 4 months ago
No, still circling dots

Ok sorry about that

There's a lot of malware that's being removed

Let's give it some more time

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Customer reply replied 4 months ago
Ok
Customer reply replied 4 months ago
What do you think, keep waiting?
Customer reply replied 4 months ago
Or should we let run and set a time for us to get back together?

Can we do that, please

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Customer reply replied 4 months ago
how do we set that up

If it's not rebooted within an hour you can force a reboot by holding down the power button for 10 seconds and boot it again normal.

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I will check in here in 1 hour to see what's going on?

Is that fine?

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Customer reply replied 4 months ago
that’s great.
Customer reply replied 4 months ago
The spinning dots are gone, now it’s just a blue screen. Should I reboot?

Yes please

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Customer reply replied 4 months ago
Should I start the elsonire
Customer reply replied 4 months ago
Started up fine

Yes please

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Customer reply replied 4 months ago
Thanks seems fine, much faster

Thank you for letting me know

Have a great day!

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Customer reply replied 4 months ago
I can’t find screen to rate this
It was a secure remote session so need for rating. Thank you
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Customer reply replied 4 months ago
Thanks
Customer reply replied 4 months ago
We must have shut someone out, I’ve already gotten a phone call. From some one who wants to get into my computer. To give me money. I turned it off

Ok great! Please ignore them and do not give them access to your PC.

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Customer reply replied 4 months ago
No way. Thanks again
Customer reply replied 4 months ago
Hi, the computer locked up. I did a crt/alt/delete. It shut down and won’t start up.
Got it started
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