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On my apple mac I have a window that pops up stating "safari…

Customer Question
hi on my apple mac I...
hi
on my apple mac I have a window that pops up stating "safari cant verify the identity of the website "stags.bluekai.com" and that "you may be connecting to a website that is pretending to be "stags.bluekai.com" which could put your confidential information at risk. would you like to connect to the website anyway? this always happens when I connect to ebay. Is this a virus? How do I delete this? thank you.
Submitted: 5 months ago.Category: Computer
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Answered in 1 minute by:
3/13/2018
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

It is an extension that has installed itself in Safari, it is like a virus but not as destructive.

Do you recall which program you installed around the time this problem started?

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Customer reply replied 5 months ago
Im not too sure
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago

ok, in Safari, click on Safari, then preferences, go to extensions, what is listed there?

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Customer reply replied 5 months ago
There is nothing listed.
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago

If you go to addons, what is listed there?

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Customer reply replied 5 months ago
Im sorry I can't find the addons tab. Where is it?
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago

you will see it under the preferences

Can I connect to your computer to resolve it for you?

Please let me know

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Customer reply replied 5 months ago
Is there an extra fee for that?
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago

yes, you see this when it shows up

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Customer reply replied 5 months ago
Is like to try it without the extra fee. I found installed plug ins. Is that what u r looking for?
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago

It is another area to check.

What is listed there?

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Customer reply replied 5 months ago
Sharepoint browser plug in, shockwave flash, silver light plug in, uplayer.
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago

disable them all please and remove

then restart the mac and tell me if it then works please

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Customer reply replied 5 months ago
How do I disable them?
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago

you see the option there to delete the plug ins., please choose this

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