Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I bought this laptop from the HSN chanel around Xmas time. I…

Customer Question
My name is***** bought...

My name is***** bought this laptop from the HSN chanel around Xmas time. I need help in learning how yo use it. I want to order a printer of my own instead of asking my neighbor to use theirs.. That request for advice is probe #1.....a 2 part directive..

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

I can`t read the model # on the bottom of it, too small. bar coding on a slip of paper giving start up info has these numbers...923863-002

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Yes. I just found #. TPN-C129 orTPN-C130

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes. I am 80 years old and do not see well. and id has been at least 8 years since I have used a computer, a Gateway which I loved.

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/13/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 947
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing such trouble with your
I will be the expert in assisting with the issue you are having.

What kind of a printer are you looking for inkjet or Laser?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Laseer
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

for home or business purpose?

Ask Your Own Computer Question
Customer reply replied 4 months ago
NO I just want to know what to buy. I need price ranges. And my neighbor ngot a deal when buyung ink for his laser printer.
Customer reply replied 4 months ago
tellme what you offer
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

for home or business purpose?

Ask Your Own Computer Question
Customer reply replied 4 months ago
i though help was free
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

at the very beginning its stated is a paid service.

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I need help
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

you are requesting remote assistance?

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

Do you want me to provide you the best options to choose the best printer for your use?

Ask Your Own Computer Question
Customer reply replied 4 months ago
PLEASE DO NOTC\
Customer reply replied 4 months ago
Don`t charge me 39 dollars
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

i am not charging $39 for remote assistance.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I was told you don`t charge for help. DO NOT CHARGE ME 39 DOLLARS
Customer reply replied 4 months ago
Please help me with this HP computer. Are you going to try to charge me 39 dollars every time I have a chat. I am astonished b your greed and the greed of the president of the USA. Why are you charging me money to spend money to purchase one of your products.
Customer reply replied 4 months ago
Help! HELP! [email protected]
I need to know the best laser printer for home use.. Give price ranges. I need to down load all that will help me in constructing format for my writing. Tell me books to buy. HELP!
Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 209
Experience: Network Engineer
Verified

Hello, My name is ***** ***** I am happy to assist.

For your printing needs, this is a highly recommended printer. It is fast, reliable, and the ink is very cheap compared to other models.
There are cheaper printers on the market, but with cheap models, usually comes expensive ink refills. This is the best as far as upfront cost, and management costs, this printer is around $80:
http://bit.ly/2FxUjHd

It is available online and in stores at Best buy for your convenience.

Also some good starter books are:

https://www.barnesandnoble.com/w/windows-10-simplified-paul-mcfedries/1124302442?ean=9781119057154&pcta=n&st=PLA&sid=BNB_DRS_New+Core+Shopping+Textbooks_00000000&2sid=Google_&sourceId=PLGoP165114&gclid=Cj0KCQjw7Z3VBRC-ARIsAEQifZT004_buN4D4Y-9GWGT_DODaypmwtfL66K0hg0rPirSNHVPCIryavIaAvA9EALw_wcB

or
https://www.amazon.com/Windows-10-Guide-Manual-Microsoft/dp/1532828365

Please let me know if you have any furthers questions, or would like any clarity, I am happy to assist.

If this helps, please rate me 5 stars!

Thanks,
Jamie

Ask Your Own Computer Question
Tech Support Specialist: Jamie Macko, Computer Engineer replied 4 months ago

Hello, did you need any further assistance with this? Let me know if you do.

Thanks,
Jamie

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jamie Macko Your Own Question
Jamie Macko
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 209
209 Satisfied Customers
Experience: Network Engineer

Jamie Macko is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I don't know how to set my computer to be able to print a
I don't know how to set my computer to be able to print a set of pictures sent to me in an email. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
I am unable to see anything current only past pictures.i.
i am unable to see anything current only past pictures.i … read more
Harry
Harry
3 satisfied customers
I need help I'm working on a school project and part of the
I need help I'm working on a school project and part of the project is to interview someone in the IT industry I was wondering if you could help me please … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,179 satisfied customers
The input tray broke off my printer. Where can I get it HP
I'm not savvy when it comes to computers . I believe it is a PC laptop … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
Im an academic writer and graphic designer and I need advice
I'm an academic writer and graphic designer and I need advice on which gadget is better to buy for the line of work that I'm in. I write and research a lot and do graphics. I own a 2-year old Macbook … read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
I need to purchase a slide scanner to be able to place my photos
I need to purchase a slide scanner to be able to place my photos on my Vista pc.The 35mm slides are all mounted and if poss I would I like to be able to print out A4 size photos of a good quality from… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Hi I love Microsoft Outlook and would simply like to sync
Hi: I love Microsoft Outlook and would simply like to sync my laptop's Outlook data to the "least expensive" mobile, hand-held device that's out there. Looking for the hand-held device that's relative… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I I have a Lexmark 5400 series which I bought in Germany a
I I have a Lexmark 5400 series which I bought in Germany a few years ago but unfortunately due to a severe illness and hopitalization, it hasn't been used for sometime. I keep getting a notice in Germ… read more
TechGuy
TechGuy
Vocational, Technical or Trade Scho
373 satisfied customers
I have a Gateway MT6821 that wont turn on. The power cord
I have a Gateway MT6821 that won't turn on. The power cord is plugged in but when I push the power button, the red light on the front edge just flashes. Is it the battery, powercord or something else?… read more
Richard
Richard
Retired
Associate Degree
3,442 satisfied customers
I have a HP F4180 printer. It has swallowed a mailing label.
I have a HP F4180 printer. It has swallowed a mailing label. This is blocking part of the printed sheet. How can I open it up to remove the label.… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I have a router Model F5D7234-4 V5. I moved this week, and
I have a router Model F5D7234-4 V5. I moved this week, and the router is not recognizing the internet at my new home. The wire from the modem brings internet to my computer, so I know the internet is … read more
josh412
josh412
Associate Degree
202 satisfied customers
I was told that Frontpage was a good tool to use if I wanted
I was told that Frontpage was a good tool to use if I wanted to design my own website. But after reading up on some of the material, it looks like I will not be able to allow users to SORT the data on… read more
compdan
compdan
Owner Web development company
Some college
1 satisfied customers
i have ibm thinkpad t40p laptop. I cant get connected to
i have ibm thinkpad t40p laptop. I can't get connected to wireless network. Had problems with network router, now all other computers connect, but not mine. I have Blackberry desktop manager and Veriz… read more
Qin Xia
Qin Xia
Master\u0027s Degree
922 satisfied customers
hi i need a new laptop that is great for recording music (i
hi i need a new laptop that is great for recording music (i am a singer and a voice over actress) i would like a powerhouse kind of computer. a laptop that replaces a desktop thanks. i have heard of a… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
My Lenovo X61 laptop starts typing 1s repeatedly and gets
My Lenovo X61 laptop starts typing 1's repeatedly and gets stuck in that mode, and I have to shut it down and restart. This started when I would use the numeric (top row) of the keyboard. Initially, u… read more
FourMoores2009
FourMoores2009
Network/Security Administrator
Bachelor\u0027s Degree
13 satisfied customers
I have a Broother MFC-465CN, which generally works perfectly.
I have a Broother MFC-465CN, which generally works perfectly. However, it suddenly will not print correctly on photo-paper, eiether 6" x 4" or A4. The paper consistently mis-feeds, so the print starts… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
What should I buy to replace the 80GB hard drive on my Dimension
What should I buy to replace the 80GB hard drive on my Dimension 4600, which is about 5 or 6 years old?… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
You answered a question that I would like to see your answer.
You answered a question that I would like to see your answer. it was about a powerpoint presention on using multimedia tools that aid classroom instruction… read more
dawber39
dawber39
IT Consultant / Teacher
Associate Degree
349 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x