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Hii ...recently in september 2017 I ordered my lenovo flex 5…

Hii ...recently in september...

Hii ...recently in september 2017 I ordered my lenovo flex 5 through staples but from past 3 months my facing problem with my screen as screen of laptop gets flicker continuosly

Technician's Assistant: What Operating System (OS) are you running on your Flex?

Windows10

Technician's Assistant: Does your Flex make any noise when rebooted? Are any of the LED lights on?

Ya it make noise i didnt notice about light thing

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Thats it

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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 month ago
let me know where do you reply
Customer reply replied 1 month ago
m waiting??
Answered in 5 minutes by:
3/13/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 720
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing such trouble with your Lenovo Flex 5
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this

How often does the screen flickers?

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Customer reply replied 1 month ago
whenever i open my laptop or keep it over bed or watching youtube it will flicker very frequently

since how many days the problem started

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Customer reply replied 1 month ago
can u provide any kind of guarantee for this ...like once it gets fixed it will not create problem again

is the product under warranty?

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Flickering issue can be for many reasons, it could be a bad led display, bad driver software or corrupted driver software it could be the main motherboard as well.

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 720
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
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Customer reply replied 1 month ago
it has 1 year warranty and I m facing this problem from past 3 months
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To get started with our SECURE REMOTE ASSISTANCE session, please click on the link above:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

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Customer reply replied 1 month ago
Ok

remote session is opened at my side you need to follow the steps to connect at your end.

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Customer reply replied 1 month ago
i just want to open it ryt?

remote link not opening?

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Customer reply replied 1 month ago
The file I downloaded that one I need to open ryt

correct

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Customer reply replied 1 month ago
This app can't run on your pc this is written when I m trying to open it
Customer reply replied 1 month ago
My pc won't allow this file to open
Customer reply replied 1 month ago
my pc wont allow to open that file

What is the error you get when you try to install the Elsinore file?

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what is the operating system running on the computer.

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Customer reply replied 1 month ago
This app can't run on your pc.......just this

what is the operating system running on the computer.

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Windows 10?

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Customer reply replied 1 month ago
windows 10

it should work without a problem, please try again

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or try this

www.anydesk.com

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Customer reply replied 1 month ago
i tried many times when i downloaded that file and trying to open it it says this pc can,t run this file
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Customer reply replied 1 month ago
this one is working my password ***** that is###-##-####
Customer reply replied 1 month ago
hello
Customer reply replied 1 month ago
hello give me your password ***** that i can connect pc
Customer reply replied 1 month ago
hellloooooooooooooooo

you need to give me the any desk address then i can connect

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under this desk you have an address give me that.

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Customer reply replied 1 month ago
thats what i gave you above password###-##-####
Customer reply replied 1 month ago
sir plz can u make it quick

accept it please

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Customer reply replied 1 month ago
i think we are connected now

you need to check allow control for anydesk as i am unable to control the mouse

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accept my connection request and select the checkbox for full control or clipboard.

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Customer reply replied 1 month ago
I can c u r operating mouse

not getting full control disconnected again

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Customer reply replied 1 month ago
No worries again connected

connecting is choppy

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Connection i mean

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close anydesk and reopen it again let me try a new connection.

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Customer reply replied 1 month ago
closed

I have checked the settings on the remote screen every settings on the computer seems to be good however the problem is with the ribbon cable (video) display which has a problem
since the product it under warranty you can avail free warranty service and get the screen replaced for free.

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Customer reply replied 1 month ago
hello sir

working on the remote screen.

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Customer reply replied 1 month ago
hello
still flickeering
Customer reply replied 1 month ago
Hey! We will continue tomorrow as I am sleeping. It's 4:26 am here

If its still flickering than you will have to get to fixed from the service center.

I have seen this problem more than many times if it not fixed with the driver software the problem is with the led display screen or the ribbon cable (video) which needs to be replaced.

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Customer reply replied 1 month ago
OK

Try to shut down and restart and go into the bios screen you will still get flickring its a hard ware problem as the product is under warranty you can get the screen replaced without charge.

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I hope you understand, hardware issue can be diagnosed and it only gets fixed when the faulty part is replaced.

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Vaishali you can contact me anytime you want through justanswer.com service i will help you if you need further assistance.

Good night.

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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 720
720 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

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