Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I forgot my password to my phone. Yesterday. Don't know how…

Customer Question
I forgot my password...

I forgot my password ***** my phone

Technician's Assistant: When were you last able to use your phone?

Yesterday

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Don't know how help please

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

Will i lose my contact and pictures

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 hours by:
3/13/2018
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,584
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

What is the make and model number of your phone?

Do you have a backup of the content on it, e.g. to the cloud or a PC?

Ask Your Own Computer Question
Tech Support Specialist: Pete, Computer Engineer replied 5 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,584
20,584 Satisfied Customers
Experience: CISCO certified, Microsoft proficient, computing expert.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I NEED MY GOOGLE PASSWORD. My cell phone. It seems to be
My cell phone. It seems to be locked and requiring a password ***** I never had. … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
37 satisfied customers
My phone wanted a upgrade. i forgot password for icloud
my phone wanted a upgrade. i forgot password ***** icloud account. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
IMY phone was destroyed I lost my contacts and photos I also
IMY phone was destroyed I lost my contacts and photos I also forgot my password … read more
Jon
Jon
Bachelors Degree
725 satisfied customers
Got a new cell phone--forgot password. help. April 9 or 10.
got a new cell phone--forgot password. help JA: When were you last able to use your phone? Customer: April 9 or 10. JA: Have you tried a Factory Reset? The Smartphone Expert can walk you through this … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot the password to my cell phone. About 8 hours ago
I forgot the password ***** my cell phone JA: When were you last able to use your phone? Customer: about 8 hours ago JA: Have you tried a Factory Reset? The Smartphone Expert can walk you through this… read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
17 satisfied customers
I forgot my password on my cell phone I don't remember it
I forgot my password ***** my cell phone I don't remember it please help me … read more
George Sibiya
George Sibiya
PhD
311 satisfied customers
My account has been hacked & I can't log in as I've forgot
My account has been hacked & I can't log in as I've forgot my password & I think I must have entered a wrong new phone number … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
It's my solo phone and I forgot my password to buy rental
It's my solo phone and I forgot my password ***** buy rental whole home … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
73 satisfied customers
I forgot my password and my cell number has changed.
I forgot my password ***** my cell number has changed. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It's my phone I forgot my password. I don't remember. No I
It's my phone I forgot my password JA: When were you last able to use your phone? Customer: I don't remember JA: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensu… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
This is my mobile phone. There was just an upgrade for my
This is my mobile phone. There was just an upgrade for my phone. I forgot my password ***** most of my apps are gone. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I forgot my password. I had to reset my phone. Now I can't
I forgot my password. I had to reset my phone. Now I can't access my data dack up. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Forgot password on google account on my phone? Yesterday
yesterday evening. now the phone will not accept calls or anything until I figure this out … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
I forgot my password to my computer and receive the message
I forgot my password ***** my computer and receive the message “reset password ***** account live.com/password/reset”. If I'm unable to even sign in to the internet... how am I supposed to go to that … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
Forgot password. Need password for onstar. Never. Trying to
forgot password JA: What exactly are you having trouble accessing? Customer: need password ***** onstar JA: When were you last able to use your Star? Customer: never JA: Have you tried a Factory Reset… read more
Jon
Jon
Bachelors Degree
725 satisfied customers
I have a microsoft phone and it wont except my password it
I have a microsoft phone and it wont except my password ***** has locked me out … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
No chat please I havevan HTC windows phone and have forgot
No chat please I havevan HTC windows phone and have forgot my password XXXXX is there a way to by pass the password XXXXX losing my saved data , pictures and videos… read more
IT_Help
IT_Help
Network Administrator
Master's Degree
582 satisfied customers
I cannot get into my email account and since I tried several
I cannot get into my email account and since I tried several times it is now blocked. Also my secrect word is now accepted and I have not alternative email. I don't want to lose all my emails. Can you… read more
snow2019
snow2019
Doctoral Degree
182 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x