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I am locked out of my email on my Mac and my iPhone. Can't…

I am locked out...

I am locked out of my email on my Mac and my iPhone

Technician's Assistant: When did you last change your password ***** Apple ID?

Can't remember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I went to the apple store and he asked my security questions then said he would email the link to reset my password ***** my friend. However the email is on her iPhone and I can't access the link on my computer or I phone because she can't email me because am locked out of my email

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I wasn't able to get on Yahoo and joint NCAA basketball bracket

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Answered in 4 minutes by:
3/13/2018
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

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you can go to this website https://appleid.apple.com/#!&page=signin and say forgot password ***** it will reset

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let me know what happens please

Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 267
Experience: IT Consultant
Verified
Fran and 87 other Computer Specialists are ready to help you
Ask your own question now

I'll send you a link for a remote seesion

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click on this link https://techfran.screenconnect.com/ and at the join page put this code in 79827 and press the arrow key. must be done from your computer

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Are you here?

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Where did you go? you asked for remote support and I'm ready to help

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Maybe we can connect tomorrow. I'm signing off tonight.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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