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Am back at office needing help breaking code

Customer Question
Am back at office needing help breaking code
Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/13/2018
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,236
Experience: Over 10 years of professional experience.
Verified

Hello,

My name is***** will be the person helping you today.

Which code are you referring to?

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Customer reply replied 4 months ago
Can you please call me? Trying to change administrator and previous employee is no longer here and cannot make my computer change me to the administrator. I downloaded ophcrack and burned it to a CD. Put the CD in my computer but it doesn't seem to be working. Worked with one of your techs earlier today. Landline number is(###) ###-####
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Did you burn the disc using the ISO image or did you just copy file over?

Put the cd in a working computer and look at the file on the cd. Which files do you see?

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Customer reply replied 4 months ago
We got it figured out. My husband has his master's in IT. Thank you
Tech Support Specialist: Jason Jones, Computer Expert replied 4 months ago

Fantastic. Thank you.

Is there anything else that I can help with?

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