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Last night I completely wiped itself and now I can't connect…

Customer Question
Last night I completely...

Last night I completely wiped itself and now I can't connect to the Internet or any time

Technician's Assistant: Are you able to connect using an ethernet cable?

No I only have Wi-Fi cuz I use my phone and the Wi-Fi symbols at the bottom but there is no there's nothing on my computer like no files

Technician's Assistant: Which lights are colored and/or blinking on your router?

I don't have a router I'd used my Hotspot off of my cell phone I'm talking about my actual computer is not working it got whipped or something somehow and I don't go on those dangerous websites or anything

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I mean can I give them remote access to the computer I mean I have it hooked up through the hotspot on a cell phone I don't know if they can still remotely access my computer

Submitted: 4 months ago.Category: Computer
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 minutes by:
3/13/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 952
Experience: Resolution Specialist at Wipro Bpo Services
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Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing such trouble with your
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this

You wiped out information on which device?

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Customer reply replied 4 months ago
For some reason I feel like the windows 10 like maybe beta or something was put on it so when I was going through the control panel yesterday it said something about bringing it back to basically the original state I hit it and now everything’s gone. Pictures and everything
Customer reply replied 4 months ago
Now I’m on my phone right now not on my computer because I can’t get my computer to get on the Internet
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

if you have reset the pc and have not selected save my files then it must have deleted everything your files and applications

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Customer reply replied 4 months ago
I'm not worried about my files. Everything on my computer is gobe
Customer reply replied 4 months ago
I'm not worried about my files. Everything on my computer is gone
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago

on which screen are you on right now?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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