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I have changed my email address and password and would like…

Customer Question
I have changed my...

I have changed my email address and password ***** would like to change it on my account, however, i am unable to sign in due to that...please advise

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Possibly...phone number....***-***-****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not text

Submitted: 4 months ago.Category: Computer
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Answered in 1 hour by:
3/13/2018
Tech Support Specialist: Josh, Support Specialist replied 4 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 4 months ago
l do. Thanks
Tech Support Specialist: Josh, Support Specialist replied 4 months ago

Which account are you referring to?

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Customer reply replied 4 months ago
18619782-720 i believe that is the id number of my inquiry
Tech Support Specialist: Josh, Support Specialist replied 4 months ago

Robert,

I am not sure which website or company that you are trying to change your information on

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Customer reply replied 4 months ago
my id number is....6036335097052032....frontier law groiup
Tech Support Specialist: Josh, Support Specialist replied 4 months ago

Robert,

You have reached the wrong company. We are not Frontier Law Group.

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Customer reply replied 4 months ago
i know that, but,you are the firm that i was recommended to for my problem of changing my email and password....this is for global solutions
Tech Support Specialist: Josh, Support Specialist replied 4 months ago

We cannot change your login information for a different website

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Customer reply replied 4 months ago
ok...forget it....just cancel my request
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