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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently downloaded a new subscription. I receive a

Customer Question

I recently downloaded a new subscription. I receive a message telling me there is an issue with the license. Please advise.
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: It is a HP unit. I do not know the model. I believe the OS is 7. The unit belongs to my senior citizen parents.
JA: How long has this been going on with your computer? What have you tried so far?
Customer: This evening. I have tried restarting.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: Not that I can think of at this time.
Submitted: 8 months ago.
Category: Computer
Expert:  Moses C replied 8 months ago.

Hi, Welcome to, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing such trouble with downloading software.
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this
What exactly are you having trouble with?