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I recently downloaded a new subscription. I receive a

Customer Question
I recently downloaded a...

I recently downloaded a new subscription. I receive a message telling me there is an issue with the license. Please advise.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is a HP unit. I do not know the model. I believe the OS is 7. The unit belongs to my senior citizen parents.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

This evening. I have tried restarting.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I can think of at this time.

Submitted: 4 months ago.Category: Computer
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Answered in 1 minute by:
3/13/2018
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 4 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 946
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing such trouble with downloading software.
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this
What exactly are you having trouble with?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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