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Its not my computer its my Mocrosoft account I Entered my…

Customer Question
Its not my computer...

Its not my computer its my Mocrosoft account I Entered my Phone number wrong for My profile and so I can not get my Pass word changed for Microsoft or my email. I do not Know the passwords for either of them

Technician's Assistant: Are you logged into your Microsoft account on any other devices?

No just this one

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I tied that and the phone number is ***** I need to fix

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

It is my Micosoft sight that is messed up the phone Numbe in my profile is wrong and thats what I need to fix

Submitted: 3 months ago.Category: Computer
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Customer reply replied 3 months ago
I donot remember if I had any security questions. All I want to do is reset my phone number in my Microsoft account so can enter it properly.
Customer reply replied 3 months ago
I am now locked out of microsot accpunt for trying and entering the wrong password
Customer reply replied 3 months ago
I have outlook on My cell phone and I think that is part of outlook I dont know if that matters
Customer reply replied 3 months ago
I ment that is pat of micosoft in the last question. I am also locked out of microsoft for entering to many wrong passwords
Customer reply replied 3 months ago
is there anyone there I havent seen any new responces in 1/2 hr
Answered in 2 hours by:
3/13/2018
Tech Support Specialist: Josh, Support Specialist replied 3 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,829
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
I would rather not spend that much
I'm on a fixed income
Customer reply replied 3 months ago
I'm locked out of microsoft for to many tries at the password. All I need is to get in there and reset my profile so that my phone number is *****
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

Did you reset the password?

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Customer reply replied 3 months ago
I couldnt that is the issue i cant use my cell phone number because microsoft does not recognize it and my email doesn't work either
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

Click here: https://account.live.com/acsr?

Fill out the form

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Customer reply replied 3 months ago
I have my email on my cell phone but not my computer it won't let me fill out the information
Customer reply replied 3 months ago
Im very nervice about doing this .I don't want to get acomuter virus
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

What do you mean that it will not let you fill it out?

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Customer reply replied 3 months ago
I aleady requested this
Customer reply replied 3 months ago
It asked for the email ans that is not my prroblem I need to change my phone number in my compute for my Microsoft account
that is my problem I have my email on my cell phone . I can not get it on my computer and I am locked out of Microsoft
Customer reply replied 3 months ago
I oked the 39.00 to do the remote assistance
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

You will need to fill out the form

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Customer reply replied 3 months ago
what forrm
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

Click here: https://account.live.com/acsr?

Fill out the form

Ask Your Own Computer Question
Customer reply replied 3 months ago
there is no form showing on my computer
Customer reply replied 3 months ago
I am on my laptop my phone had to be charged and I do not have another phone
Customer reply replied 3 months ago
I canot make a new email becauswe I can't get into my Micro soft account that is my poblem
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

Did you click on the link after "Click here"

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Customer reply replied 3 months ago
I filled out what I could but I CAN NOT set up anotherr email because I can not get in to my MICOSOFT ACCount until I can change my phone number in my profile because it is wrong
Tech Support Specialist: Josh, Support Specialist replied 3 months ago

You can create a new email account regardless of having access to your old one

Ask Your Own Computer Question
Customer reply replied 3 months ago
Please refund my 39 dollaes if you can not help me
Customer reply replied 3 months ago
how when it wants me to log into the main Microsoft page fist and Im Locked out of it
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