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Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4812
Experience:  Systems Administrator
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Help please help. i have this guy on my computer saying I

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help please help. i have this guy on my computer saying I have virus and spyware on my computer and the only way to get it off is to pay 199.99 for six months since i live on a fixed income that is only deal they can give me
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: assus i am really not sure what operating system is core i5 intel
JA: How long has this been going on with your computer? What have you tried so far?
Customer: well tried shuting off and restarting but then it locks up with this man talking saying that they are stealing my banking info etc
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no just if i close this page that it will disable by computer to ve their network and they work for microsft

Hello. My name is ***** ***** I will be assisting you today.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 8 months ago.
you can help me?

yes

Customer: replied 8 months ago.
if I dont pay the 39 can u still help me? i get 750 a month pay 475 rent and I just don't know what to do.
Customer: replied 8 months ago.
how can they do that when u have spyware and virus protection on your computer. and they say they work for microsoft

sent lower offer

Cody and 6 other Computer Specialists are ready to help you

go here to connect me; https://tinyurl.com/ycxhk68o
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

I may need you to connect me again after the restart, use the same link above.

Customer: replied 8 months ago.
hey Cody are we done?
and my next question is does malware bytes defend against virus and everything

yes Malwarebytes would cover everything for protection

Customer: replied 8 months ago.
I thank you souch and i will install or update malwarebytes in am thank you Cody

yw!