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I can't download TurboTax 2017 Deluxe bought through Amazon.

Customer Question
I can't download TurboTax...

I can't download TurboTax 2017 Deluxe bought through Amazon. I was sent to a page to disable the firewall and I cannot change it from "firewall on" to "firewall off".

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Tried to click on firewall off. It won't register ~ it says "not recommended"

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don't know what else they need My TT support # Is###-##-####. I need to close the firewall so I can download my TT 2017 Deluxe and get started on my taxes!!

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/12/2018
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 4 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,181
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 4 months ago

Which program are you using for the firewall?

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Customer reply replied 4 months ago
I'm on an HP all-in-one PC windows 10 ~ never dealt with a firewall before so I don't know what program I'm on. Can you help me figure out what program it is by asking me some more questions?
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 4 months ago

Thank you. How do you get to the spot that says "firewall on" and "firewall off"?

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Customer reply replied 4 months ago
I paid for TT 2017 Deluxe with 1 state program and online download. Shouldn't there be some free help from TT?This is getting very expensive and I made certain I got free downloads when I purchased this program. I've used TT for about 12 or more years. I've downloaded many other programs. I hate sounding cheap, but this is $44 in help that I shouldn't have.
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 4 months ago

I do not work for Turbo Tax, this is JustAnswer, an independent tech support website.

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Customer reply replied 4 months ago
I got to the firewall page by opening a support email and clicking on the item that TT support sent to me when I called 1-***-***-****. They said I would get information to download my paid-for TT Deluxe. Being a bit stressed I know "item" is incorrect but I can't think right now of the correct word (connection ? lead?).Got to get this downloaded. What can I do?? Please??
Customer reply replied 4 months ago
I'm so sorry to take your time. I thought I was in TT. Please forgive me and Thanks. I'll try to contact them.Gratefully, gnuss
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 4 months ago

Sorry, I think you ended up at the wrong site in that case. No problem, have a great rest of your day.

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