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I bought an ASUS chrombook about a year ago and it's the…

Customer Question
I bought an ASUS...

I bought an ASUS chrombook about a year ago and it's the slowest notebook I've ever seen. Even when brand new. My iphone is 10 times faster.

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Well I keep it on all the time and shouldn't it update itself? I had a Toshiba Chromebook for several years that I loved.

Technician's Assistant: What's the model and Operating System (OS) of your Toshiba?

CB35-A3120 Chromebook

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Is this going to cost anything"

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/12/2018
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 4 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,194
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 4 months ago

What kinds of things do you do on your chromebook?

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Customer reply replied 4 months ago
Check email, access my Google account (Google Drive, Maps, Photos, etc) facebook, browse in general. I particularly have trouble getting weather sites to build quickly and also slowness in accessing Google Docs which seems ridiculous as I'm using a Chromebook with a Google operationg system. Also we are not talking about my old Toshiba which died, we're talking about my much newer ASUS chromebook.
Customer reply replied 4 months ago
No, that's a little steep. I'm just beginning this attempt to fix it and I'm not that desperate yet.
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 4 months ago

Thank you. Chromebooks are generally low end computers and they are slow. That's just how they are made and why they are so cheap. Unfortunately, there really isn't anything that can be done.

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Customer reply replied 4 months ago
Okay great. I want my $5 back.
Customer reply replied 4 months ago
Can I get a refund?
Customer reply replied 4 months ago
I cancelled my account already.
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