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I have windows 8...when I start up laptop how do I get the…

Customer Question
I have windows 8...when...

I have windows 8...when I start up laptop how do I get the START screen. Ive moved and need to enter the new wireless connection.

Technician's Assistant: What's the brand/model of your laptop?

Inspiron 15 Dell

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

NO...the computer has been off and idle for over two years.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of.

Submitted: 5 months ago.Category: Computer
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Answered in 11 minutes by:
3/12/2018
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago
Fran
Fran, Computer Support Specialist
Category: Computer
Satisfied Customers: 269
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've only just come online now and would like to assist you with your question.

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Customer reply replied 5 months ago
Great! How do I get to Start menu...have a new wireless number.
Customer reply replied 5 months ago
You can’t! There is no internet connect to computer.
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Ok I'm here let me look over the issue

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

what comes up on your computer when you boot it

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Customer reply replied 5 months ago
Takes me to log in...says offline
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Can you log in to windows 8

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Customer reply replied 5 months ago
No...been trying to pull up start window...not having any success.
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Ok can you turn the computer off.

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

And on boot up hold the shift key and tap on off f8 key

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Customer reply replied 5 months ago
done
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

keep tapping continuously until the boot menu comes up

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Is this a laptop?

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Customer reply replied 5 months ago
Window is up
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

it is

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

you can log in now?

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Customer reply replied 5 months ago
Won’t let me....says it’s offline
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

it should let you log into the machine. even if its off line

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Customer reply replied 5 months ago
I can’t because I have lost password. I have moved and this computer has been off and idle for a couple of years.
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Ok so you need to reset your Microsoft password?

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Customer reply replied 5 months ago
Have done this...it keeps asking for last password *****
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Ok did you try using other options on the website to reset password?

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Do you have the computer linked to your Microsoft account?

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Customer reply replied 5 months ago
the laptop trying to get on.
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

what the email address please?

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Customer reply replied 5 months ago

*************

Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

You will get a text to your cell number

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

does your cell number end in 46?

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Customer reply replied 5 months ago
Use the other phone on account.
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

they both end in 46

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

I can use your yahoo email

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Customer reply replied 5 months ago
Ok
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

what is the yahoo email address

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Customer reply replied 5 months ago

*************

Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Ok let me have code when you get it

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

do you have it?

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

I will need the verification code please?

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

You new password ***** ***** case sensitive

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

you can change it later

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Try to log in now

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Customer reply replied 5 months ago
Nope...Pc is offline.
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

Ok do you have a Ethernet connection on the computer?

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

A place you plug it into your router? using a Ethernet cord?

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Customer reply replied 5 months ago
Don’t know
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

what is the model of your laptop?

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

yes should be on the left side of the laptop

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Customer reply replied 5 months ago
Can do this in awhile...have to report in to work now...this took up all the time I have today. Thanks for help will plug computer into internet and contact you further problems. Thanks!
Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars/ click on write review to submit at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Thanks, Fran
**************************************************************

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Tech Support Specialist: Fran, Computer Support Specialist replied 5 months ago

You should be fine after you get it hook up to Ethernet. and get into laptop. then you can get wireless going.. thanks

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Tech Support Specialist: Richard, Computer Specialist replied 5 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Do you still need assistance with this?

Please let me know

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