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When I open windows explorer, I get a popup that says

When I open windows...

When I open windows explorer, I get a popup that says "internet explorer has stopped working

Technician's Assistant: When did you last update Internet Explorer?

Don't know.

Technician's Assistant: What have you tried so far with your Internet Explorer?

Nothing

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I have rebooted to no avail.

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Answered in 1 minute by:
3/12/2018
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,956
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Can we do a remote session so i can fix this for you?

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,956
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Computer Specialists are ready to help you
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Please click the link below and run/open the downloaded program

https://www.fastsupport.com/648326975

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Customer reply replied 4 months ago

.

Please click the link below and run/open the program

https://www.fastsupport.com/356134683

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Customer reply replied 4 months ago
I am still having the same problem withInternet explorer. When I log on, I get a message that internet explorer has stopped working.

Do you have another browser that you can use to connect me to your computer?

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Customer reply replied 4 months ago
I I am open in Google Chrome

Go to this site www.fastsupport.com and let me know when you see the box asking for a support key.

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Customer reply replied 4 months ago
When will u connect to my computer?

I am waiting for you to open Chrome and run the link i sent in Chrome so that i can connect.

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,956
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