Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My HP laptop was knocked off my desk while it was being

Customer Question
charged. It hit the floor...
My HP laptop was knocked off my desk while it was being charged. It hit the floor on the corner where the plug as connected to the computer and caused the plug to brake the connection. I would like to replace the bottom part of the laptop. Is there a part I could purchase to replace the broken part.
Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
3/12/2018
Tech Support Specialist: UranIT, Network Administrator replied 4 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Keep in mind that we are not a free service and require payment for our work, which is guaranteed. If you do not wish to pay for our assistance - please let me know now.
You may see some automatic pop-up with offers for Membership or Remote Assistance, please ignore or close them if you do not want it. I have no control over those offers.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

Ask Your Own Computer Question
Tech Support Specialist: UranIT, Network Administrator replied 4 months ago

please provide eaxt model of the laptop.

also, which part broke off, part of the cord or the laptop?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
The red color on my PC Monitor has turned pink. I heard that
The red color on my PC Monitor has turned pink. I heard that if I delete my video driver and reinstall it My red color will return to my screen. Is this true, and if so how do I delete the driver and … read more
Ben Alonzo
Ben Alonzo
Science Professor/Computer Scientist
Master\u0027s Degree
My Lenovo z480 fell off my bed to a carpeted floor but now
My Lenovo z480 fell off my bed to a carpeted floor but now the power cord won't stay in the computer to charge it. Any suggestions of what I can do?… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
I am chatting with you from my husband's MAC regarding my HP
Hello...my name is Gail. I am chatting with you from my husband's MAC regarding my HP Pavilion dv6000. Late yesterday when I completed work at my desk, as always, I left my computer running...it short… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Since I purchased this product I have had to keep the laptop
Since I purchased this product I have had to keep the laptop plugged in to use it because the battery wouldn't stay charged. However, recently, the even while plugged in the laptop would not power up.… read more
romr2009
romr2009
Bachelor's Degree
345 satisfied customers
My HP notebook G72 wont charge. I bought a new battery, but
My HP notebook G72 won't charge. I bought a new battery, but it still says plugged in not charging. Before I buy a new charger, I wanted to know if there is a problem that is common to these computers… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
My screen is dark ,cant read it. I have a leather cover on
My screen is dark ,can't read it. I have a leather cover on it. It was accidently knocked off from a chair seat. The floor is asphite tile.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have a HP Pavillion laptop which I bought in June of last
I have a HP Pavillion laptop which I bought in June of last year. I was playing a computer game last night, and it shut down; screen went black and now it won't turn on--no lights or anything. Is ther… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
I have a Dell XPS M1330 Running Windows Vista Home Premium
I have a Dell XPS M1330 Running Windows Vista Home Premium It has been working fine except for the last few weeks the battery light has been flashing and I have not ever had a problem with the battery… read more
Joe
Joe
Bachelor\u0027s Degree
32 satisfied customers
Mytoshiba,tecra s1 will not charge the battery but it will
Mytoshiba,tecra s1 will not charge the battery but it will run through the battery charger with no problem. It indicates on screen that the battery is trying to charge and the percentage left in the b… read more
Dr. Bell
Dr. Bell
Computer Specialist
Technical School Training/Certified
86 satisfied customers
I have a Dell Insprion 8600. The DC plug goes on and off connection
I have a Dell Insprion 8600. The DC plug goes on and off connection and doesn't charge the battery. I bought a new Dell DC plug but it didn't help. What is causing the problem?… read more
Adam Lowrance
Adam Lowrance
Senior Technician
Vocational, Technical or Trade Scho
327 satisfied customers
I have an acer Aspire 5630 laptop. The left mouse button is
I have an acer Aspire 5630 laptop. The left mouse button is broken. Is there any way that I can replace this button?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
The power button will not turn on. I DO NOT HAVE A BATTERY.
The power button will not turn on. I DO NOT HAVE A BATTERY. I unplugged it and waited the ten seconds and it will not turn on. Help… read more
RPI Solutions
RPI Solutions
Technician, Developer
Bachelor\u0027s Degree
3,487 satisfied customers
Battery wont charge. Laptop model HP, ZE4805US. Battery,
Battery won't charge. Laptop model HP, ZE4805US. Battery, 9.6 volt, 4.1 amp. NiMH. Laptop works fine with AC power cord. Yellow charging light is on. About every 45 seconds, the charging light goes ou… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
I Have a Maxtor OneTouch 4 Plus 1T external drive that is not
I Have a Maxtor OneTouch 4 Plus 1T external drive that is not quite a year old. It has worked great since I bought it. Last night, while I was working and my computer was accessing information from th… read more
JMU 1998
JMU 1998
IT Consulting
Bachelor\u0027s Degree
532 satisfied customers
My Acer laptop will not charge or work off the mains. I have
My Acer laptop will not charge or work off the mains. I have connected it to another charger with no success and I know it is not a charger problem. It is possible a child tripped on the mains lead an… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
I have a PresarioV4000. Something dropped on keyboard and knocked
I have a PresarioV4000. Something dropped on keyboard and knocked off the J & K letters. I can still type, but now the rubber cone covering the contact has come unglued. I have the parts that popped o… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
i have a gateway ma3 and it stoped taking a charge unless i
i have a gateway ma3 and it stoped taking a charge unless i applid preassure now it wont chare at all someone told me it is in my motherbosrdcould u tell me what the part is called?… read more
Justin
Justin
Software Engineer
52 satisfied customers
I have a Compaq Presario with Windows Media Center a storm ...
I have a Compaq Presario with Windows Media Center a storm knocked off the power to my home and it came back on, the computer was making a beeping noise and the light whete it powers up at is just bli… read more
Rok @ Savrus
Rok @ Savrus
Lead Consultant
Bachelor's Degree
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x