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We've had problems ever since we changed to AT&T from. It…

Customer Question
We've had problems ever...

We've had problems ever since we changed to AT&T from Cox. It shows are new email address as the receiving messages but out going is still under Cox. The only way we can get out emails is logging into att.net directly and that takes to long and not use to doing that. Some how it looks like we no long have "Outlook".

Technician's Assistant: Are you logged into your Cox account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It's been about 6 years since we bought this computer and all was set up at that time. If we had password ***** with Microsoft I don't remember it.

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/12/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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