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I got a security alert and I called the number. Now I am not…

I got a security...

I got a security alert and I called the number. Now I am not sure if this is legitimate or not.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

It is an acer and it is 7 years old. I don’t know operating system.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It just happened. I called the number and they are saying they are from Microsoft. They are saying they can fix for $199.99 money order or cashier cheque. I don’t think this is legitimate. What do I do now?

Technician's Assistant: The Computer Technician will be able to walk you through that. Anything else you want the Computer Expert to know before I connect you?

They are connected to my computer.

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Answered in 1 minute by:
3/12/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Its a scam, not Microsoft.

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restart your computer of if you need to power it off manually to disconnect them.

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Ok. It is shutting off. Now what

go here to connect me; https://tinyurl.com/y6woh2w6
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
Do I turn on my computer to do this? I am emailing from my phone?

yes turn on computer, go to the link I sent on your computer

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Customer reply replied 4 months ago
It has come up with a bunch of sites. Which do I use?
Customer reply replied 4 months ago
It is not automatically opening on my computer. How do I get it to open?
Customer reply replied 4 months ago
Hello????

what web browser are you using?

typing in this? https://tinyurl.com/y6woh2w6

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Customer reply replied 4 months ago
It says bing. Do I have to change it?

yes dont type it in a search engine, very top bar

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Customer reply replied 4 months ago
Ok. It is now working.

ok

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Customer reply replied 4 months ago
What happens now?

I'm looking it over

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Customer reply replied 4 months ago
Is it done?

yes all looks good now

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Customer reply replied 4 months ago
are they disconnected also. Lesson learned for if there is a next time.

yes they are off and i'm disconnected too

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Customer reply replied 4 months ago
Thank you so much fo your help.

yw!

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Customer reply replied 4 months ago
They just sent me a note on note pad. Does that mean they are on my computer again?

probably

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Customer reply replied 4 months ago
How do I get them off ?
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Customer reply replied 4 months ago
Ok. I have done that

ok all done

removed go to assist which they were prob using to remote in

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Customer reply replied 4 months ago
Again thank you.
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