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I have been trying upteen times to get a password for

Customer Question
I have been trying...

I have been trying upteen times to get a password ***** microsoft. I have never had one and now when I go to my e mail***@******.*** and get notice that I caannot access because I do not have a microsoft password Recently I received confirmation that my password ***** accepted Happiness and then when I enter it, they tell me its not valid. I My stress level is at its peak now with all this back and forth. Please help me

Technician's Assistant: Are you logged into your email account on any other devices?

Yes I have another computer which I cannot access as the battery is finished and I have to get another one

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My home telephone no is 51(###) ###-#### do not have a cell phone

Submitted: 5 months ago.Category: Computer
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Answered in 9 minutes by:
3/12/2018
Tech Support Specialist: Orlando, Computer Hardware Engineer replied 5 months ago
Orlando
Orlando, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1
Experience: A+ MCP MCTS
Verified

Hello there...I know password ***** can become frustrating very quickly.

I'm curious, have you tried resetting your password...just to verify if it's accepted?

You can try and reset your password ***** the following link.

https://account.live.com/password/reset

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Tech Support Specialist: Orlando, Computer Hardware Engineer replied 5 months ago

Please let me know if the link is helpful.

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Tech Support Specialist: Orlando, Computer Hardware Engineer replied 5 months ago

Hello - do you need further assistance?

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Tech Support Specialist: Josh, Support Specialist replied 4 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,299
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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