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I forgot mypassword. Gateway. I got an email this morning…

Customer Question
I forgot mypassword Technician's...

I forgot mypassword

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Gateway

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I got an email this morning from my sister on facebook. i have not used my facebook account for at least a year

Technician's Assistant: When did you last update Facebook?

I do not remember...I was not planning to contnue using Facebook any longer...

Technician's Assistant: What have you tried so far with your Facebook?

I looked through my notes to see if I had info recorded. on march 2017 i wrote /sai/--33

Submitted: 3 months ago.Category: Computer
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Answered in 6 minutes by:
3/12/2018
Tech Support Specialist: Jamie Macko, Computer Engineer replied 3 months ago
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 192
Experience: Network Engineer
Verified

Hello,

Sorry you are having issues with your account today. My name is ***** ***** I am happy to assist today.

From what I can tell your facebook password ***** ***** working. To reset your password ***** can either select the "Forgot Password" or "Forgot account" option under the login page. Or use this link to recover your account:

https://www.facebook.com/recover/initiate?lwv=111

Once you get logged in you can deactivate your facebook by following these steps if you wish:

1. Click the account menu down arrow at the top right of any Facebook page in your web browser
2. Select ‘Settings’
3. Choose ‘Security’ in the left column
4. Choose ‘Deactivate your account’, and then follow the steps to confirm your decision

To reactivate your account after deactivating it, simply log into Facebook your e-mail and password. Your profile will be entirely reinstated.

Please let me know if you need further clarity, or have any questions. Hope this works out for you.

If this helps, please rate me 5 Stars!

Thanks,
Jamie

Ask Your Own Computer Question
Tech Support Specialist: Jamie Macko, Computer Engineer replied 3 months ago

Hello, did you need any further assistance with this? Let me know if you do.

Thanks,
Jamie

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Jamie Macko
Jamie Macko
Jamie Macko, Computer Engineer
Category: Computer
Satisfied Customers: 192
192 Satisfied Customers
Experience: Network Engineer

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