Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I want to be sure my Apple password is the same on my phone…

Customer Question
I want to be...

I want to be sure my Apple password ***** ***** same on my phone as it is on my PC - and at this point I think I am "swimming in passwords" for all my tech stuff and want to unify this all down to one password ***** everything technology wise - so I can remember it.

Technician's Assistant: When did you last change your password ***** Apple ID?

Probably when I purchased my new 8+ phone about three months ago - when I was in the AT and T store the tech changed my password ***** with my assistance - which seemed to screw up everything on the phone - I even don't have the ability to type in my password ***** the ICloud on my PC because the password ***** is requested on the screen via my PC does not respond to a password. This is all very confusing to me on why I need a password ***** open my PC and ICloud and Apple ID on my phone - which is the big problem right now.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Nope, don't know how.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

All I want to do is to unify my passwords on all this tech stuff - which seems to change all the time and is extremely confusing for this old man!! I want one password ***** all to be unified. I have enough problem remembering passwords for about a dozen other things - I don't want this frustration with my PC, ICloud and telephone.

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 5 months ago
Please cancel my request since I am out of time and will be away for the rest of the afternoon - and please cancel my $5 free trial subscription to this service since I have explained the process two times and all I get is the marketing material saying how great this service is - whatever happened to a telephone where I don't have to spend a long time with this simple issue of just setting a unified password ***** all these things? Why does this have to be so complex and time consuming? Again, please cancel my $5 free trial for this service - I don't want any more marketing material - all I want is a simple answer to a simple question which does not take hours to answer.
Answered in 38 minutes by:
3/12/2018
Tech Support Specialist: Benjamin Larson, Computer Hardware Engineer replied 5 months ago
Benjamin Larson
Benjamin Larson, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 115
Experience: Software Development Engineer
Verified

Hi, I'm Benjamin. Welcome to our site. I'm reviewing your question now and I'll reply with more details ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Benjamin Larson, Computer Hardware Engineer replied 5 months ago

Ah, I believe I can help you. If you change your mind and still want help, please reply here. Now that I've replied to your question, if you respond I'll get a notification and I can reply to you faster. If you still just want the refund, reply here with that and I'll mark your question for refund by customer service (I'm an expert, and I'm here to help with tech issues, but I don't deal with the money stuff. )

Thanks!

Ask Your Own Computer Question
Tech Support Specialist: Benjamin Larson, Computer Hardware Engineer replied 5 months ago

Oh, and I do apologize for the slow response. This site is staffed by customer service and other people, but us experts are 3rd party experts. I personally am a software engineer for my day job and I work on this site to help people in my free time and earn extra money for my family. If a lot of people ask questions and we don't have as many of use available sometimes the questions don't get answered as fast as everyone would like. Again, my apologies.

Ask Your Own Computer Question
Customer reply replied 5 months ago
Benjamim, I'm back for just a few minutes and appreciate your response. Please be sure I obtain a refund since I really don't plan to do anything with this issue - and will change phones, computer and other things if I need to in order to rectify this issue. This process has been way too complicated for reasons inconceivable to me. Please be sure I obtain a refund of the $5 and I really don't want any continuing service - so please be sure I don't receive any continuing cost for this. I was in the service industry in my career - been retired for ten years - and I don't want to be involved with solving a problem that seems so simple and is made so complicated by a process which is ridiculous. I definitely don't want any additional material talking about how great this service is. Again, please be sure you initiate a refund and indicate that I don't want any continuing charges. Thank you in advance for this assistance. Larry Fischer
Tech Support Specialist: Benjamin Larson, Computer Hardware Engineer replied 5 months ago

Hi Larry, I don't work for JA, I'm an independent contractor. I just wanted to offer to help since I only get paid by answering questions here. I'll forward your request to the JA customer service folks.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I received phishing email about icloud storage being
I received phishing email about icloud storage being increased and billed to me as of today. I clicked on the link to cancel and then they asked me to enter login information with password. I did but … read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I cannot respond to any iCloud messages because iCloud
I cannot respond to any iCloud messages because iCloud thinks that our id is an embarqmail address. However, at least a year ago we switched from embarqmail to comcast. Unfortunately iCloud wants a pa… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I am unable to use the App Store. Somehow my Apple ID does
I am unable to use the App Store. Somehow my Apple ID does not work … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
76 satisfied customers
I have my mother's phone and she has ignored all the updates
I have my mother's phone and she has ignored all the updates sent to her. I got her phone on my wifi to update and she can't remember her apple username or password, so basically she can't use her pho… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Confused...where doI use new password and how do I get in to
confused...where doI use new password ***** how do I get in to my ipad!!!!!! Have paid money for answers and am not satisfied with any results .....… read more
Sudipto
Sudipto
Hardware Engineer
High School or GED
4,260 satisfied customers
Need apple password, ????? The password that i have written
The password ***** i have written down don't work. can i change my password? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I am trying to get back into my stolen computer, and I have
I am trying to get back into my stolen computer, and I have the receipts. Am hoping you can help … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I have been trying to straighten out my account without suc.
I have been trying to straighten out my account without suc … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
4 days ago Verizon set me up with an apple tech who decided
4 days ago Verizon set me up with an apple tech who decided that resetting my phone was best nothing has happened yet and its on restore from icloud I don't know my password ***** icloud is this why i… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Trying to coordinate a new password with iMac, iPhone, iPad,
Trying to coordinate a new password ***** iMac, iPhone, iPad, and iCloud. Going crazy. IPhone keeps telling me to sign into the iTunes Store, but doesn't recognize the new PW. And won't take no for an… read more
Jon
Jon
Bachelors Degree
725 satisfied customers
It isn't the computer. It is a new Moto G4 32 gb telephone.
It isn't the computer. It is a new Moto G4 32 gb telephone. Wasn't able to call out from the phone when I was shopping. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
744 satisfied customers
Trying to get apple password. asks birthday, first album,
trying to get apple password. asks birthday, first album, least favorite car. don't remember least favorite car. stupid question anyway. help. trying to sync my music to new i phone … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Whats the best cloud service to back-up all of my photos and
What's the best cloud service to back-up all of my photos and some videos, mostly from my phone but some from emails, texts, etc.?… read more
ITguy1978
ITguy1978
102 satisfied customers
D. Sandlin please. No the question has not been resolved,
D. Sandlin please. No the question has not been resolved, holidays got in the way. I have more info and if we can resolve it , or even just try I will be happy to pay you. I tried to open the thread b… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
recently I received shipping material and label to ship our
recently I received shipping material and label to ship our router via UPS. the router we are currently using is the one we used at our old location. when the install team was here they checked "every… read more
Computer Expert
Computer Expert
Network Engineer
Bachelor's Degree
955 satisfied customers
Years ago before I even knew of the existence of MobileMe
Years ago before I even knew of the existence of MobileMe accounts I created an iTune account using my eMail address which was (and still is) [email protected] Then later, as a PC user, I created a (fr… read more
Daniel
Daniel
Mac Expert
High School or GED
4,432 satisfied customers
I connot sign into mobile me....message says ID or password
I connot sign into mobile me....message says ID or password XXXXX incorrect....they are not incorrect. They are both the same as my I-pad and I-phone Id's and passwords. What is going om. I cannot acc… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I was not under the impression that I was going from AT&T internet
I was not under the impression that I was going from AT&T internet to Yahoo... I have always had a Yahoo home page through AT&T. I do not want Yahoo internet. Please tell me if I cancel Yahoo will I b… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x