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Just started running Windows 7 (vs. XP) on a new Dell box.

Customer Question
Just started running Windows...

Just started running Windows 7 (vs. XP) on a new Dell box. On XP I was able to run Microsoft Picture It! Publishing, Platinum. Can't get it to work on 7 and have no access to files. Any advice?

Technician's Assistant: What device or product does this involve?

Picture It allowed me to edit pics, create cards, 200K+ images for design work, etc.

Technician's Assistant: What Dell model do you have?

Inspiron Small Desktop

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Yes...when old box with XP failed (power switch only), I had a tech install my files on new Dell so everything is current as of 2 days ago when I turned it all on!

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing comes to mind just yet

Submitted: 4 months ago.Category: Computer
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Answered in 47 minutes by:
3/12/2018
Tech Support Specialist: Aaron B, Computer Support Specialist replied 4 months ago
Aaron B
Aaron B, Computer Support Specialist
Category: Computer
Satisfied Customers: 550
Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.
Verified

Hello,

My name is ***** ***** I can assist you. Microsoft has discontinued Microsoft Picture it on Windows 7. However, you might be able to try Windows Compatibility Mode.

What you do is right click the setup.exe or whatever file installs that program. Choose "Properties" from a popup window. Once in properties click on the "Compatibility" tab.

Under "Compatibility Mode", click on a check box next to "Run this program in compatibility mode for:". Choose which operating system you want to try to install that program for. I would recommend starting with the newest operating system and working your way backwards until that program will install.

If you already installed Picture it, then you can try compatibility mode with any of the program executables. If you cannot get compatibility mode to work, then Microsoft replaced Picture it with Windows live photo gallery. This program is a free download.

Thanks,

Aaron

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