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It isn't my co9omputer it is my smart phone. Motorola motoe…

It isn't my co9omputer...

It isn't my co9omputer it is my smart phone.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Motorola motoe 4plus

Technician's Assistant: How long has this been going on with your Motorola phone? What have you tried so far?

4 days. i have contacted consumer cellular and they told me to go to google .com/recovery th reset my password ***** my phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I guess it would be good to reset my e mail and password

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Answered in 1 minute by:
3/12/2018
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,228
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you explain to me the issue you have with the phone please?

Thank you

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,228
Experience: Over 20 years of consulting to the IT industry
Verified
Richard and 87 other Computer Specialists are ready to help you
Ask your own question now

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 4 months ago
[email protected] password chemogirl
Customer reply replied 4 months ago
this is concerning my phone not my computer

We need to reset the password ***** the computer

Ask Your Own Computer Question
Customer reply replied 4 months ago
are 6ou helping my computer or my phone i need help

the phone, via your computer

I will again repeat

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Computer Question
Customer reply replied 4 months ago
far you have not helped me one ounce. i still have the same problem. i do not feel i should be charged for something i have not received,
Customer reply replied 4 months ago
i asked for help with my gmail account for my phone so far you have not done a thing for my phone

Why will you not do the instructions I ask you, I need you to do this so I can actually help you

Ask Your Own Computer Question
Customer reply replied 4 months ago
what are the instructions:?
Customer reply replied 4 months ago
the phone number i am having a problem iis 1-***-***-**** thru consumer cellular

I will repeat them again

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Computer Question
Customer reply replied 4 months ago
chemogirl

ok.. can I ask again please you take the time and carefully read and do the instructions I keep repeating?

Can you please do this for me?

Ask Your Own Computer Question
Customer reply replied 4 months ago
what kind of private info you want
Customer reply replied 4 months ago
i have done what you said and am not getting anything or any kind if help!

If you did the steps, then please give me the ID and Password ***** part of the steps please.

Ask Your Own Computer Question
Customer reply replied 4 months ago
my id is Suzann Soppanish ***@******.*** chemogirl

ok, I am not sure why but you seem to skip reading the instructions I keep sending you...

Are you on a windows computer?

Ask Your Own Computer Question
Customer reply replied 4 months ago
you now have all my info what else do you need

Are you on a windows computer?

Ask Your Own Computer Question
Customer reply replied 4 months ago
yesa i am on a computer--it is windows home premium
Customer reply replied 4 months ago
all you are doing is wasting my time and money
Customer reply replied 4 months ago
i have4 been told this for fifteen minutes at least. i am getting tired and bored. if you don't get nthistarted i am ready to disconnect.
Customer reply replied 4 months ago
I WILL ALSO REFUSE PAYMENT I WILL CALL MY CREDIT Card companies and PUT A COMPLAINT ON THE ACCOUNT AGAINST YOU

Can you do the instructions I have put below, these may be easier for you to follow

Click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=7734fad0-3b2c-4127-8841-442dbf6edf7c

Then click I agree and run the file that downloads.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I8 HAVE CONTACTED MY CREDIT CARD CO. AND TOLD THEM TO REFUSE THE 39.00 CHARGE. YOU HAve done NOTHING FORN MY PROBLEM BUT AGGRAvate me. i will refuse to pay you-you aren't as smart as you think you are

ok, I am sorry to hear that

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Satisfied Customers: 47,228
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