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Since I was switched to AOL last week, I can no longer get…

Since I was switched...

Since I was switched to AOL last week, I can no longer get emails on my computer through Outlook. However, we can get emails on our cell phones. A box keeps coming up in Outlook asking for the server name. Currently it shows smtp.verizon.net. What should I change it to?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I have no idea. How do I find out?

Technician's Assistant: The Software Technician will be able to walk you through that. When did you last update your Outlook?

Again I have no idea. I've presumed it updated itself when required.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I don't thinks so. Our email is working on our cells.

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Answered in 2 minutes by:
3/12/2018
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Yss
Customer reply replied 4 months ago
Now what?

go here to connect me; https://tinyurl.com/ycusfvle
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 4 months ago
What is the question?

sent steps to connect me

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Customer reply replied 4 months ago
All I want is to be able to access our email via our computer.

go here to connect me; https://tinyurl.com/ycusfvle
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

Ask Your Own Computer Question
Customer reply replied 4 months ago
You haven't done anything for me yet.

I need you to connect me so we can fix this

Ask Your Own Computer Question
Customer reply replied 4 months ago
How do I connect with you?

go here to connect me; https://tinyurl.com/ycusfvle
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Download on my cell or computer

computer

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Customer reply replied 4 months ago
Done

did you open the file, what web browser are you using?

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Customer reply replied 4 months ago
Mozilla Foxfire
Customer reply replied 4 months ago
now what?

press ctrl J

while on firefox then open the elsinore file

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