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I cannot find or login to my [email protected] account. My…

Customer Question
I cannot find or...

I cannot find or login to my [email protected] account.

Technician's Assistant: What device or product does this involve?

My Lenovo computer

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

Where do I find that? Microsoft?

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

Just typing Hotmail.com but it doesn't go.

Technician's Assistant: How do you usually access Hotmail? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

It goes to one page that has a trophy on it but will do nothing else.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't understand when it use to go/

Submitted: 4 months ago.Category: Computer
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Answered in 2 minutes by:
3/12/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,102
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign into your account?

Please let me know

Thank you

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Customer reply replied 4 months ago
yesterday on another computer here.
Customer reply replied 4 months ago
This is weird. This never happened to me before. I have a paid subscription with my Geek squad in Evansville but it is 40 miles away. I have an important message to arrive in my Hotmail before 2 PM. I am 77, retired, on a fixed income. I can't keep paying and paying for stuff that is suppose to work and decides not to.
Customer reply replied 4 months ago
now my phone is saying I must create a new account.
Customer reply replied 4 months ago
Microsoft says they want more info before you can use this app. (on my phone). I put my birthdate in and it seems to be locked up now also. What is going on?
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

If you now try to sign in, what is the exact message it gives you?

Ask Your Own Computer Question
Customer reply replied 4 months ago
NO, I cannot be out more money. thanks for nothing.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

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Customer reply replied 4 months ago
No. Do not charge my account more money.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

ok

Ask Your Own Computer Question
Customer reply replied 4 months ago
This is the worst gimick site i have ever been to in my life.
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