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I'm having problems using Microsoft word. It said to

Customer Question
I'm having problems using...

I'm having problems using Microsoft word. It said to activate so I created an account and signed in but it will not open

Technician's Assistant: When could you last open your Word?

A few days ago but I did not set up office as it prompted me this time to do so.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I recently lost everything and had to start back so I just purchased and loaded Microsoft office on my PC

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just want to be able to use the software..

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/12/2018
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 4 months ago
Not paying $39 to see why I can’t get into Microsoft office I just purchased. Just tell me why it won’t let me in without having to sign in to office
Tech Support Specialist: Cody, Senior Systems Administrator replied 4 months ago

If you purchased Office 365, you have to sign in with the account you used to purchase it to have it be activated.

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Customer reply replied 4 months ago
Please cancel my free trial I'll call mircosoft directly or figure it out myself.
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