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I’ve forgot my password. TOSHIBA Satellite A25-s208. Windows…

Customer Question
I’ve forgot my password ...

I’ve forgot my password

Technician's Assistant: What device or product does this involve?

TOSHIBA Satellite A25-s208

Technician's Assistant: What Toshiba model do you have? And the Operating System (OS)?

Windows XP

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I’ve tried 23 possibilities

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
3/12/2018
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,180
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you referring to the password ***** sign into your email account?

Or onto your windows sign in screen?

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Customer reply replied 4 months ago
Windows sign in
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thanks

Power off the computer

then power it on and keep tapping F8 until you get to a menu.

You will see Safe mode there

Are you able to get to this?

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Customer reply replied 4 months ago
I’ve done that and now it’s asking for my password
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

It would not ask for a password, it would be showing you a menu, with options such as safe mode...

I did not want you to select anything from the menu

But just tell me if you can get to it please

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Customer reply replied 4 months ago
I’m at the Safe Mode selection
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Select safe mode with command prompt and tell me when you are at a screen you can type please

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Customer reply replied 4 months ago
It’s asking to select the operating system
(Only available is “Widows XP Professional “
Or at the bottom of the screen it says,
“For troubleshooting and advanced startup options for Windows, press F8”
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

yes, choose F8 then choose Safe Mode command prompt please

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Customer reply replied 4 months ago
It’s taken me back to the Windows sign in screen
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Ok, you will need to reinstall windows sorry, this will remove all data on it and return it to new, but you cannot avoid this.

To do this, power off the computer

Then hold zero and with zero held power it on and hold zero until you get to a menu.

Then release and from the menu choose to do a factory restore

Let this complete and it will then work again.

Let me know how you go please

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