Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Well I was scammed and hacked into today by someone claiming…

Hi Well I was...

Hi Well I was scammed and hacked into today by someone claiming to be a windows Microsoft tec and sold me by credit card 200 dollars of safety for 2 years and I thought about it and called back the number they gave and it was disconnected and no longer in service! Yikes what have I done?

Technician's Assistant: What Microsoft model do you have? And the version of Windows?

Windows is 8.1 and I'll have to look for the other

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just today I talked to them I haven't tried anything

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Still looking for the Microsoft numbers

Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
3/12/2018
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 946
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer.com, this is a preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing problem with your computing device.
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this

Ask Your Own Computer Question

What exactly are you having trouble with?

Ask Your Own Computer Question
Customer reply replied 4 months ago
they claimed to be adding a system that would protect me for 2 yrs I don't know how they got in but they were already using the cusor and running a scan on the computer for almost an hour

Microsoft or Apple do not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or fix your computer. Treat all unsolicited phone calls or pop-ups with skepticism. Do not provide any personal information.

These fake pop-ups are nothing more than a scam, and you should not give away your username and password ***** any account recovery codes and do not purchase anything from numbers listed in these alerts.

Whatever you do, please do not call the phone number for support because it is not Apple or Microsoft’s but rather a group of scammers waiting to rob you of hundreds of dollars under false pretenses.

The fake Tech Support pages are usually malicious websites which are used by cyber criminals to promote their remote support services. These Tech Support pop-ups will state that you computer is infected and that you need to call their paid support service to remove the infection. This is a bogus claim, and an attempt to make you pay for their fake system updates, malware and virus removal “services.”

you can download and run few of the protection tools like anti malware and anti browser hijack free tools from google search and run them on the computer to make sure it absolutely clean.

Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 946
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Computer Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Thank you for the info I got taken! How do I know my computer is working properly? Can it be armed with something so they cannot get into my computer again? and have they made any attachments compromising my computer?
Ask Your Own Computer Question

To get started with our SECURE REMOTE ASSISTANCE session, please click on the link above:

On the page that opens up, click "I Agree."

Download the remote file when prompted, and then OPEN/RUN the "Elsinore Screen Connect" file downloaded (at the very bottom of your browser window, usually in the lower left corner.)

I'll then be connected.

Ask Your Own Computer Question

I am connected to you computer now.

I will take control of your computer mouse.

we will use the remote chat to communicate further on the live remote screen.

Ask Your Own Computer Question
Customer reply replied 4 months ago
ok I am here

working on it

Ask Your Own Computer Question
Customer reply replied 4 months ago
Moses Holy, You are finished aren't you?!

yes its fixed.

Dont give any username or password ***** any unknown source.

Ask Your Own Computer Question
Customer reply replied 4 months ago
Thank you you are very much appreciated and Never again will I make that mistake!!!
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Moses C Your Own Question
Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 946
946 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

Moses C is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have been talking with a man who calls himself jordan. he
i have been talking with a man who calls himself michael jordan. he gave me a computer identification number supposedly from my computer and claimed that that was proof he was really calling from micr… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I just got from microsoft saying my computer was hacked was
i just got from microsoft saying my computer was hacked was this microsoft … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I just wanted to know if Microsoft is associated with Aid
I just wanted to know if Microsoft is associated with Aid Karma? I had problems with my computer yesterday and they charged me 530.00 to fix it. … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Guys failing to be Microsoft screwed my computer up. 8.1
Guys failing to be Microsoft screwed my computer up … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I just tried to install your software and was unable to do
i just tried to install your software and was unable to do so. I contacted the number for support and was sent to someone i am guessing in India? they claim to be with Microsoft and sold me security s… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
My computer is fine, but I keep getting a robo call from a
My computer is fine, but I keep getting a robo call from a number that says my Windows has had a security breach. They ask me to call back, but I have not done that. I would not think that you would d… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Someone is calling to tell me there is a problem, ASUS, No
No they are saying I have been hacked from over seas and they are your tick suport … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
While working on line placing an order, I am interrupted by
While working on line placing an order, I am interrupted by someone who claims to represent Microsoft indicating I have a very bad virus that must be removed at a cost to me, or else my computer will … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Someone claiming to be from Microsoft offering me a 249.95
someone claiming to be from Microsoft offering me a 249.95 dollar refund from service I bought in 2013 calling always from unknown caller telling me to go to www.123fix.co not .com to fill out refund … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I was called by someone claiming to be Microsoft Tech
I was called by someone claiming to be Microsoft Tech Support. they had Microsoft headlines, and told me I had the koobface virus. they 'removed' it, and have my credit card number. shold i refuse to … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
I had an anonymous caller call said I was being hacked. He
I had an anonymous caller call said I was being hacked. He told me to hold windows logo key and the R key down at same time. In that box he had me type eventvwr then a box came up that said 27,245 eve… read more
Mr.Med
Mr.Med
1,188 satisfied customers
I have been contacted by a company in India ( I think India)
I have been contacted by a company in India ( I think India) who said they were from Microsoft and wanted to give me protection for a price I found out becaue of all the hacking that was going on. I s… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I have just had someone phone me claiming to be from Microsoft
I have just had someone phone me claiming to be from Microsoft in london because I have malware that needs removed yet your security scanner reports nothing on being downloaded. He gave me a phone num… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Do Microsoft support personnel ever call customers late at
Do Microsoft support personnel ever call customers late at night to inform them that their home computer has been hacked by professional hackers? I was on the phone tonight with someone identifying th… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
On 3/27/12 I received a call from a person saying they represent
On 3/27/12 I received a call from a person saying they represent Microsoft and I have many virus on my computer. PC Marv or ITi Serv Em.com , a California number XXX-XXX-XXXX. I gave purchased a 3 yr … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
This group as contacted me claiming to be Microsoft, they are
This group as contacted me claiming to be Microsoft, they are working on one of my computers at this time Their Phone number is XXXXX Dear Maureen XXXXX, Thank you for purchasing from services. You wi… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I keep getting calls from someone who says that they work for
I keep getting calls from someone who says that they work for "Windows Computer" and says that I have a serious problem with my computer. I asked if they work for Microsoft and they say that they just… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I need help. I had an emergency call from microsoft tonight
I need help. I had an emergency call from microsoft tonight and they told me I had a serious problem. In the end he said it was a hacker and found out too that the license had expired. Someone by the … read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x