Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Re installed skype. did not get the code by sms. I am not…

Customer Question
Re installed skype. did...

Re installed skype. did not get the code by sms

Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I am not sure

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No. I have already purchased credit by providing my credit card number. But the code has not arrived

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
3/12/2018
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 4 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,080
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know your Skype ID or the email address registered with your Skype account.
Ask Your Own Computer Question
Customer reply replied 4 months ago
Please explain which other files are you referring to?
Customer reply replied 4 months ago
I have already purchased skype credit and also paid for the expert help by the most recent credit card. The credit has been delivered . There is no error. Please be kind enough to send me the code
Tech Support Specialist: Donna French, Programmer replied 4 months ago
Donna French
Donna French, Programmer
Category: Computer
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hi there, my name is ***** ***** I am one of the experts here on JustAnswer.com. Please give me a minute to review the details of your issue. Is there any other info that you’d like me to know before we move forward?

Ask Your Own Computer Question
Tech Support Specialist: Donna French, Programmer replied 4 months ago
Ask Your Own Computer Question
Customer reply replied 4 months ago
The link you provided does not help me. I am frustrated
Tech Support Specialist: Donna French, Programmer replied 4 months ago

Did you use the link to contact Skype directly?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I did. It directs me to a virtual agent. It also offered to remotely connect me for a fee, although I am signing up for free installation. Since I needed Skype, I agreed to pay. But after that, I was told that my credit card account is working. I had already paid for the credit with the same account and it was accepted. I also had paid an additional fee to be connected to you. So the message about the account is not correct. I think that I need to talk to someone, who can really solve the problem.
Tech Support Specialist: Donna French, Programmer replied 4 months ago

I do not see a support number for Skype but they do offer live chat support that you can access here: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Donna French Your Own Question
Donna French
Donna French
Donna French, Programmer
Category: Computer
Satisfied Customers: 69
69 Satisfied Customers
Experience: IT Professional at That Computer Girl

Donna French is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Just installed Skype, a few minutes ago, i need my skype
i need my skype number so i tell my friends how to reach me … read more
Jins M. N.
Jins M. N.
Computer Support Specialist
3,080 satisfied customers
Want the skype for Canada and US unlimited. About 2hrs ago.
I had skype before but paypal and skype shut me down put new card number in but not sure if I have what I want. I need to call Us from Canada and US to Canada my pass is 25651 please check … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It tells me I do not have enough credit to call. I updated
It tells me I do not have enough credit to call. I updated my credit card, paid the $6.99 it asked for, it said the transaction was completed, and then when I try to call the Skype number again, it st… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Give me a phone number contact for Skype. I am unable to
Please give me a phone number contact for Skype. I am unable to activate my wife's account. The format indicates sending a PW to her email address but it never is received. I had the same problem with… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Nothing,i need help with skype features. So far am using
Hi, JA: Hi. How can we be of help? Customer: Nothing,i need help with skype features JA: What kind of computer do you have? Customer: So far am using ipad JA: Have you installed any updates recently? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
How can I get a friend as a contact when I do not know her
How can I get a friend as a contact when I do not know her SKYPE name? … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,330 satisfied customers
Im having problem with the payment Because some one within
Im having problem with the payment Because some one within Skyppe can not understand they the car used today re a new Crediet just activated this morning , The reason why I have had problems was dur t… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
I am unable to use skype to make a call from area code 901
I am unable to use skype to make a call from area code 901 in Memphis, Tennessee to Lagos, Nigeria area code 234. Is there an outage in the network to that area in Nigeria? i get the response "phone i… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Dear JustAnswer.See the Skype message hereunder. I have two
Dear JustAnswer. See the Skype message hereunder. I have two addresses; JHS132 and JHS133. I need both, but both have become inaccessable. I need access to re-activate. There are no ways of getting a … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Why is google places only giving me one option to receive a
Why is google places only giving me one option to receive a verification code for my business details (in this case via SMS), and then trying to send it to a land line number?… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I activated a Skype account subscription on Feb.11, and since
I activated a Skype account subscription on Feb.11, and since then I have used all the minutes on that subscription. I ordered a new subscription, but I am unable to use it until March 11. Aslo, I got… read more
Robert M.
Robert M.
Bachelor\u0027s Degree
3,166 satisfied customers
Each time I purchase a subscription with skype, they provide
Each time I purchase a subscription with skype, they provide no way to successfully extend my subscription after the initial subscription period ends. Honestly, this failure in procedure can not be to… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
HOW can I identify my SKYPE SMS as coming from my mobile phone
HOW can I identify my SKYPE SMS as coming from my mobile phone number? I went to preferences in SKYPE, but don't understand when I'm asked to enter my CODE. What is my code? I had sent an SMS to my ow… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I am unable to contact any of my contacts and they have told
I am unable to contact any of my "contacts" and they have told me they are unable to be active on Skype also. What do we do to be active again?… read more
Computer2010
Computer2010
Software development
Bachelor's Degree
418 satisfied customers
Re my SKYPE account DNTV4U” I cannot get my SKYPE account
Re my SKYPE account “DNTV4U” I cannot get my SKYPE account to recharge! My Purchase History always says PENDING. I know the credit card works because I checked it at the bank and charged with it at re… read more
Carla
Carla
IT Consultant
Bachelor\u0027s Degree
82 satisfied customers
My Skype account registers 10 euros in credit which is about
My Skype account registers 10 euros in credit which is about to expire BUT when I try to SMS I am told I need to BUY credit. How do I access the existing credi. My Skype name is hydie.mcdade Thank you… read more
Brian McGuire
Brian McGuire
Bachelor's Degree
60 satisfied customers
I have already purchased PC SpeedScan Pro. I only used it
I have already purchased PC SpeedScan Pro. I only used it once. When I tried to sign on earlier today, something went wrong and I had to restore my system before I had already install your product. I … read more
Mike Teflon
Mike Teflon
Software Engineer
Bachelor's Degree
440 satisfied customers
How can i receive SMS with out having a mobile and SIM card
How can i receive SMS with out having a mobile and SIM card ? i dont have GSM modem too there is a service/software called Skype which is able to send SMS and also you could buy phone numbers i would … read more
John D
John D
Bachelor Degree in Engineering
400 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x